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Exam 7: Management and Leadership

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Question 61

True/False

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Chris was recently promoted to a position as a first-line manager.At this level of management,he will use human relations and conceptual skills as well as technical skills.

A) True
B) False

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Question 62

Multiple Choice

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When a firm makes use of the SWOT analysis,one of its objectives is to:

A) identify the best employees to fill each position within the organization.
B) set specific short-term performance standards for each department.
C) evaluate the desirability of issuing stocks or bonds in the current financial climate.
D) identify the things it does well as an organization and the things it needs to improve.

E) B) and C)
F) A) and B)

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Question 63

Multiple Choice

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Axel is in a new position,serving as a first-line manager.Axel's position will require him to spend a lot of time:

Managers must earn the trust of their employees.

One step in the rational decision-making model is to develop alternatives.

__________ is choosing among two or more alternatives.

Given the lack of discipline and short attention spans of today's workers,modern managers must watch their workers closely,set strict rules,and vigorously enforce policies.

Tactical planning is concerned with:

Autocratic leadership is most effective with workers who like to work independently and make their own decisions.

__________ planning prepares alternative courses of action that may be used if the primary plans are not achieving objectives.

Leadership,coaching,and morale building are all part of a manager's _________ skills.

One example of tactical planning is setting annual budgets and deciding on other details and activities necessary to meet the strategic objectives.

Strategic planning looks at the organization as a whole,while ________ planning focuses on daily tasks and decisions.

Accounting and finance are important for control systems because they provide the numbers management needs to evaluate progress.

The question of how to implement change within an organization is the responsibility of the firm's CEO.

One of the challenges facing today's managers is to:

In most high tech industries,the best way to respond quickly to rapid technological changes is to keep most authority and responsibility in the hands of a few key managers who provide precise,detailed directions to the workers.

Rebecca is concerned about the number of customers complaining about the poor service provided by the department she manages for a hardware store.She is convinced that her employees can provide better service and cut complaints significantly.Rebecca has set a goal for her department to reduce customer complaints by 15% within six months.This goal is an example of the type of performance standard needed for effective controlling.

Despite all of the changes in the business environment,the basic way a manager performs his or her job has remained remarkably constant.

In traditional organizations,directing includes both giving assignments to workers and providing feedback on their performance.