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Exam 8: Adapting Organizations to Todays Markets

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Question 181

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Cross-functional teams work best when the "voice of the customer" is brought into organizations.

A) True
B) False

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Question 182

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The basic idea behind the organization design of Fayol and Weber was that management wanted to control workers.

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B) False

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Question 183

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The cross-functional team concept has resulted in lots of unhappy employees because less than 25% of employed workers do favor working with others.

While staff personnel have the authority to make policy decisions,line personnel have the authority to advise and make suggestions.

Most businesses adopt a bureaucratic organization in order to speed up their decision making process.

The organizational structure of the U.S.Army's 1^st Infantry Division provides for direct two-way lines of responsibility,authority,and communication running from the top to the bottom.Additionally,each person in the division reports to only one superior.The 1^st Infantry Division is clearly an example of a(n) :

The informal organization of a business can help generate creative solutions and inspires teamwork and camaraderie.

The __________ is the system of relationships that develop spontaneously as employees meet and form power centers.

Julio is the owner of Celebration,Inc.a small party supply company.The company provides tents,tables,chairs,and related paraphernalia for wedding,Bar Mitzvah,Bot Mitzvah,graduation,birthday,and other celebratory events.As sales have increased,the organization has hired more personnel and departmentalized to more efficiently handle purchasing,sales,service,and accounting.Everyone is still responsible for achieving company goals.Upon seeing Celebration's organization chart,you agree it uses a ______________.

When employees are self-managed,a company can implement a wider span of control.

In a line organization,there are many specialists who serve as advisors and assistants to the managers who make decisions.

Managers near the top of an organization have the broadest span of control.

Due to the competitive nature of companies that compete for the same customers,cross-functional teams never consist of individuals from more than one firm.

The line of authority that moves from the top of a hierarchy to the lowest level is called the:

A recent trend in organization models is the development of cross-functional,self-managed teams of employees who work together on a long-term basis.

An informal organization can be a valuable asset to managers attempting to create an environment of harmony among workers and establish the corporate culture.

A bureaucracy is an organization with many layers of managers who set rules and regulations and oversee all decisions.

A serious disadvantage of the matrix organization is the temporary nature of the teams.

______________ organizations are characteristic of many layers of management and function with well-defined rules and procedures.

An advantage of a line-and-staff organization is that it provides people that advise and assist line managers as they perform their jobs.