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Julie is an attorney that works for Worldwide Food Science,Inc.that provides legal advice and assistance to the firm's managers.Julie's job with WFS,Inc.would be classified as a staff position.

A) True
B) False

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A bureaucracy empowers employees to quickly respond to customers' wants and desires.

A) True
B) False

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The more standardized the work,the wider the span of control.

A) True
B) False

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Outsourcing involves assigning various functions to outside organizations.

A) True
B) False

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Cross-functional self-managed teams are groups of employees empowered to work with suppliers and customers to develop new products and give great service.

A) True
B) False

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An organization chart shows who is accountable for the completion of specific work and who reports to whom.

A) True
B) False

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Weber was critical of bureaucrats because he felt they undermined the efficiency of the organization.

A) True
B) False

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Last week at Happy Trails Financial Services Company,all financial advisors who each serve more than 150 clients received a notice from the VP of Operations that every client's investment portfolio should consist of 50% individual stock purchases,25% bonds,and 25% property.Advisors were ordered to review all client portfolios for compliance to this directive.Clearly,Happy Trails is an inverted organization because management directives such as the one described are very common.

A) True
B) False

Correct Answer

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The team experts in a matrix organization remain part of the traditional line-and-staff structure.

A) True
B) False

Correct Answer

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John recently accepted a job in the marketing department with the Burbank Bagel Boys.After just a few days on the job,John learned that the company has many layers of management,and seems to have a rule to cover almost every situation.These conditions suggest that Burbank Bagel Boys is a(n) :


A) cross-functional organization.
B) decentralized organization.
C) oligopolistic organization.
D) bureaucratic organization.

E) B) and D)
F) None of the above

Correct Answer

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The Connecting Through Social Media box titled,"When Twitter and Facebook Are Old School," discusses the lifecycle of social media and predicts that this media will lose its appeal when businesses realize it is not adding to the bottom line.

A) True
B) False

Correct Answer

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The Connecting Through Social Media box titled,"When Twitter and Facebook Are Old School," speculates that as social media incrementally changes,we will see changes in ________________.


A) The way businesses organize,with the possibility that more employees will work remotely
B) Which social media company captures the most audience
C) The way companies handle the planning function because it will be easier to omit steps in the planning process
D) The amount of direction leadership provides.Hands-on direction will increase

E) B) and C)
F) A) and D)

Correct Answer

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Max Weber believed that promotion should be based solely on seniority.

A) True
B) False

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The success of the firm often depends on assigning the right tasks to the right person.

A) True
B) False

Correct Answer

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Greenwave Garden Centers is a national chain of discount gardening stores.The top management at Greenwave realizes that different regions of the United States have very different climates and soil conditions,so they give regional managers a great deal of freedom to decide exactly what types of plants,fertilizers,and other items to stock and how to best market these products.Greenwave is an example of a _______________ organization.


A) bureaucratic
B) top down
C) free form
D) decentralized

E) B) and C)
F) All of the above

Correct Answer

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Weber was a strong proponent of bureaucracy.

A) True
B) False

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In open organizations the informal organization can be:


A) a hindrance to effective management.
B) an asset that promotes harmony among workers.
C) a roadblock to the corporate culture.
D) part of the formal organization.

E) B) and C)
F) None of the above

Correct Answer

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Improvements in information technology have permitted companies to increase their span of control.

A) True
B) False

Correct Answer

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Which of the following describes a group of employees from different departments working together on a long-term basis?


A) Focus group
B) Mixed function groups
C) Cross-functional self-managed teams
D) Intrapraneurial teams

E) None of the above
F) A) and C)

Correct Answer

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Which of the following correctly identifies the explanation behind the unity of command principle of management?


A) All workers must share the same goal.
B) Every firm has one strong leader,and everyone should support that individual.
C) Workers can become frustrated and confused if they have more than one boss.
D) All authority should rest with top management,since only top managers carry the responsibility of bad decisions.

E) A) and C)
F) C) and D)

Correct Answer

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