Question 1

It may be difficult to utilize the MBO (management by objectives)model when employees have not agreed upon the goals set by top management.

Accepted Answer

A) True 
 B)False

Question 2

According to expectancy theory,employees in a given organization tend to have very similar expectations.

Accepted Answer

A) True 
 B)False

Question 3

The Hawthorne studies concluded that intrinsic rewards are always better than extrinsic rewards.

Accepted Answer

A) True 
 B)False

Question 4

________ is a system of goal setting and implementation that involves a cycle of discussion,review,and evaluation of objectives among top and middle managers,supervisors,and employees.

Accepted Answer

A)   Objective planning
B)   Management by objectives
C)   The three step planning system
D)   Cyclical objective analysisE) A) and D)
F) C) and D)

Question 5

The purpose of management by objectives is to:

Accepted Answer

A)   enable top management to set goals for the entire organization.
B)   simplify the jobs of middle management by providing them with predetermined goals and objectives.
C)   help employees motivate themselves with a goal-setting model that involves,discussion,review,and evaluation by management and employees.
D)   allow employees to set their own goals without consulting with management.E) C) and D)
F) None of the above

Question 6

In order to understand how to motivate the various generations,we need to understand each generation's preferred mode of communication.Look at the following chart and fill in the blank cell.

Accepted Answer

A)   By cell phone
B)   By text
C)   Meetings and teleconferences
D)   Online and social mediaE) A) and C)
F) B) and C)

Question 7

Equity theory suggests that if employees perceive inequity in the workplace,they might respond with reduced productivity,higher absenteeism,or even voluntary resignation.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following is the best example of extinction as the term is used in reinforcement theory?

Accepted Answer

A)   A manager uses very harsh negative reinforcements to punish an employee for undesirable behavior.
B)   An employee refuses to do a certain task because she does not value the reward that she will receive for its successful completion.
C)   An employee expresses frustration and quits because he feels management has set goals that are impossible to attain.
D)   A manager decides not to take any specific actions against an employee who has engaged in undesirable behavior.E) B) and C)
F) None of the above

Question 9

In Maslow's hierarchy of needs,the desire for love and acceptance would fall into the category of:

Accepted Answer

A)   social needs.
B)   esteem needs.
C)   primal needs.
D)   self-actualization needs.E) C) and D)
F) None of the above

Question 10

Maslow called the needs people have for security at work and at home:

Accepted Answer

A)   physiological needs.
B)   stability needs.
C)   insurance needs.
D)   safety needs.E) A) and D)
F) A) and C)

Question 11

A key element of Frederick Taylor's approach was the time-motion study,which examined the tasks performed to complete a job and the time needed to complete each task.

Accepted Answer

A) True 
 B)False

Question 12

Job enlargement is the strategy of assigning employees to different jobs within the organization on a regular basis.

Accepted Answer

A) True 
 B)False

Question 13

Abraham Maslow believed that motivation arises from the desire to satisfy unmet needs.

Accepted Answer

A) True 
 B)False

Question 14

Elias is disappointed with the work effort of the employees in his department.According to expectancy theory,Elias could improve employee performance by setting more ambitious performance standards that exceed the ability of most employees to attain them.

Accepted Answer

A) True 
 B)False

Question 15

According to Herzberg,job-related factors that motivated workers to work harder and more productively had one thing in common:

Accepted Answer

A)   they were easy to explain and easy to measure.
B)   they focused on making the jobs performed by employees simpler to accomplish.
C)   they were related to job content.
D)   they allowed more productive employees to receive higher compensation.E) B) and D)
F) A) and B)

Question 16

According to Herzberg,a sense of achievement,earned recognition,and interest in the work itself were all:

Accepted Answer

A)   important motivators.
B)   hygiene factors.
C)   ways for employees to meet their social needs.
D)   consistent with his Theory X approach to motivation.E) B) and D)
F) C) and D)

Question 17

Which of the following practices would fail to result in more open communication?

Accepted Answer

A)   Provide opportunities such as company picnics and open lunch rooms that promote active communication among employees and management
B)   Develop opportunities for employees to offer open-ended responses to internal surveys
C)   Provide the opportunity for exit interviews when employees leave or are discharged
D)   Provide training for improving listening skillsE) All of the above
F) A) and D)

Question 18

High context cultures tend to jump right in and get work done with worrying about developing close work relationships.

Accepted Answer

A) True 
 B)False

Question 19

Herzberg's research indicated that employees are motivated by job content.Contemporary managers focus on _____________ by increasing the significance of the job,and even providing the employee with important feedback.

Accepted Answer

A)   rotating the job
B)   enriching the job
C)   simplifying the job
D)   reducing the responsibilities in the jobE) A) and B)
F) B) and C)

Question 20

Which of the following is a characteristic of Type A management?

Accepted Answer

A)   Lifetime employment
B)   Slow evaluation and promotion
C)   Non-specialized career path
D)   Individual decision-makingE) None of the above
F) C) and D)

Exam 10: Motivating Employees

In Maslow's hierarchy of needs,the desire for love and acceptance would fall into the category of:

Correct AnswerverifiedShow Answer

The Hawthorne studies concluded that intrinsic rewards are always better than extrinsic rewards.

Correct AnswerverifiedShow Answer

It may be difficult to utilize the MBO (management by objectives)model when employees have not agreed upon the goals set by top management.

Correct AnswerverifiedShow Answer

A key element of Frederick Taylor's approach was the time-motion study,which examined the tasks performed to complete a job and the time needed to complete each task.

Correct AnswerverifiedShow Answer

According to Herzberg,a sense of achievement,earned recognition,and interest in the work itself were all:

Correct AnswerverifiedShow Answer

Herzberg's research indicated that employees are motivated by job content.Contemporary managers focus on _____________ by increasing the significance of the job,and even providing the employee with important feedback.

Correct AnswerverifiedShow Answer

Equity theory suggests that if employees perceive inequity in the workplace,they might respond with reduced productivity,higher absenteeism,or even voluntary resignation.

Correct AnswerverifiedShow Answer

Elias is disappointed with the work effort of the employees in his department.According to expectancy theory,Elias could improve employee performance by setting more ambitious performance standards that exceed the ability of most employees to attain them.

Correct AnswerverifiedShow Answer

Which of the following practices would fail to result in more open communication?

Correct AnswerverifiedShow Answer

Maslow called the needs people have for security at work and at home:

Correct AnswerverifiedShow Answer

The purpose of management by objectives is to:

Correct AnswerverifiedShow Answer

________ is a system of goal setting and implementation that involves a cycle of discussion,review,and evaluation of objectives among top and middle managers,supervisors,and employees.

Correct AnswerverifiedShow Answer

According to Herzberg,job-related factors that motivated workers to work harder and more productively had one thing in common:

Correct AnswerverifiedShow Answer

Which of the following is the best example of extinction as the term is used in reinforcement theory?

Correct AnswerverifiedShow Answer

Job enlargement is the strategy of assigning employees to different jobs within the organization on a regular basis.

Correct AnswerverifiedShow Answer

Which of the following is a characteristic of Type A management?

Correct AnswerverifiedShow Answer

According to expectancy theory,employees in a given organization tend to have very similar expectations.

Correct AnswerverifiedShow Answer

High context cultures tend to jump right in and get work done with worrying about developing close work relationships.

Correct AnswerverifiedShow Answer

In order to understand how to motivate the various generations,we need to understand each generation's preferred mode of communication.Look at the following chart and fill in the blank cell.

Correct AnswerverifiedShow Answer

Abraham Maslow believed that motivation arises from the desire to satisfy unmet needs.

Correct AnswerverifiedShow Answer

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