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Exam 10: Motivating Employees

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Question 171

Multiple Choice

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The first step toward establishing open communication within an organization is to:

A) create a clear chain of command much like the one found in military organizations.
B) set up a computer network.
C) place suggestion boxes in every department.
D) create an organizational culture that rewards listening.

E) None of the above
F) A) and B)

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Question 172

Multiple Choice

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A basic idea of ___________ was to conduct time-motion studies to find the best way to perform each task,then teach people to use these methods.

A) management by design
B) Theory Z management
C) scientific management
D) expectancy theory

E) All of the above
F) A) and C)

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Question 173

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Reinforcement theory suggests that employees respond to carrots (rewards)but not to sticks (punishment).

You are a graduate student in the Biology department at Fair University.You have several graduate student friends who have graduate appointments in the business department and the English department.While everyone's compensation and employee benefits are exactly the same,your department requires you to always show-up and tutor students at least four hours each day and to serve on one university committee each semester.Graduate students at the other departments are not required by their management to follow these rules.Lately,you are doing your best to limit your daily obligation to 2 ½ to 3 hours each day.Relating your situation to one of the theories we have studied,your goal of limiting inputs is explained by expectancy theory.

According to __________ the amount of effort employees devote to a task depends on their expectations of the outcome.

Lynn is in charge of a nursing shift at a hospital.She wants to improve the motivation and performance level of the nurses under her direction.According to expectancy theory,one element of an effective motivational strategy is to:

Theory X management has essentially disappeared from the real world workplace.

David is the president and chief executive officer of Baxter National Bank.He wants to encourage more open two-way communication among the bank's employees and managers.One of the most important things David can do to achieve this goal is to become a good listener.

Theory Y managers would:

As companies restructure to create greater efficiencies in their operations,there is a greater opportunity for _____________ where management combines specialized tasks in one job,and asking employees to broaden their scope of responsibilities.

Elton Mayo's researchers concluded that worker motivation improved when managers listened to worker's ideas and suggestions.

Job enlargement attempts to enrich jobs by combining a series of tasks into one challenging and interesting assignment,as opposed to simplifying the job.

Wally Tormach is a professional house painter.During busy periods,he often hires college students as helpers on his jobs.Wally tells his helpers that he has determined the most efficient way to paint a house and he expects them to follow his instructions exactly.Wally's approach is consistent with the ideas of:

Herzberg's research identified several ___________ factors that did not necessarily motivate employees if they were increased,but could cause employees to become dissatisfied if they were missing or inadequate.

The Hawthorne studies concluded that productivity at work seldom changed,but an employee's attitude could show significant improvement if he/she were given the opportunity to think critically at work.

Describe and compare the basic contributions of Maslow and Herzberg to the understanding of worker motivation.

Three elements were basic to Taylor's approach: time,methods,and rules of work.

According to goal-setting theory,in order for goals to enhance motivation and performance they must be:

Baby Boomers as managers need to understand that:

Marissa works for a large pharmaceutical company in the greater Chicago area.Last week she visited with an advisor at the nearby university because her employer encourages workers to continue their education and gives them time off to go to academic related appointments,even during regularly scheduled work hours.One would assume that management at Marissa's company values the results of the Hawthorne studies,more so than traditional scientific management principles.