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Exam 11: Human Resource Management: Finding and Keeping the Best Employees

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Question 171

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Before American Road Builders,Inc. ,permits its new employees to operate the heavy equipment it uses to build roads,it sends them to a nearby classroom where they learn the safe and proper way to work with all of the tools and equipment they will use when they perform their jobs.American Road Builders is using a training technique known as:

A) vestibule training.
B) offline training.
C) job replication.
D) modular training.

E) B) and D)
F) C) and D)

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Question 172

Multiple Choice

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Employment testing:

A) was declared illegal by the EEOC in 1989,because it was often used to discriminate against women and minorities.
B) is legal,but is a very poor predictor of worker performance.
C) should be directly related to the job.
D) should focus on the most basic and general skills rather than on skills directly related to the job.

E) A) and B)
F) B) and C)

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Question 173

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Performance appraisals are very useful for new,inexperienced workers and first-line managers,but have little value for top management.

The What's Hapnin' Corporation is about to diversify into an entirely new market.This move will create the need for several new positions in the production and marketing departments.However,the production technologies and the marketing environment in this new market are very different than in What's Hapnin's traditional market.The company is likely to rely on external sources to fill many of the positions created by its diversification.

During the employee selection process,the screening interview is often conducted by:

A fringe benefits plan that allows employees to choose the benefits they want up to a certain dollar amount is known as a soft benefit plan.

Charlie is the director for a small non-profit company that provides jobs for disabled Americans.One of his most time consuming responsibilities is finding companies that are willing to hire his company to perform tasks such as bulk mailings and other small jobs that his employees can do in a reasonable amount of time.He needs to recruit an outside sales representative who can dedicate time to meeting with other firms and selling the services of the non-profit operation.Under the circumstances that Charlie's non-profit is similar to a small business with a small amount of funds dedicated toward the sales position,which of the following strategies may be a suitable approach to finding a good sales person?

Small businesses usually find recruitment easier than large firms.

Identify and describe three common methods of training and developing employees.

Steve works in purchasing for the Department of the Army on the east coast.He arrives at work at 6:00 a.m.and leaves by 3:00 p.m.He enjoys this schedule because he is an early riser.A disadvantage to the government in allowing Steve to use flextime is:

The growing importance of human resource issues has led most firms to expect only its human resource specialists to tackle HR issues.

One of the challenges facing today's human resource managers is a shift in the age distribution of the labor force,including aging baby boomers,many of whom are deferring retirement.

Most employees who use flextime prefer to work independently of others.In order to accommodate this preference,businesses permit them to clock in and out as they wish,as long as they put in the necessary 40 hour work week.On some days,they may arrive at 6:00 a.m. ,while on other days they may decide to come in at Noon.

The purpose of ____________ is to increase an employee's ability to perform productively.

An employment appraisal may include a 360-degree review,which is an appraisal that includes job-related and non-job-related comments from a range of employees.

The most common reason for hiring contingent workers is that they improve worker morale.

The last step in performance appraisal is to:

Because of the continuous flow of potential employees into the labor market,recruiting usually is the easiest task for a human resource manager to accomplish.

The Americans with Disabilities Act protects people who are born with physical disabilities,exclusively,but not those who acquire disabilities later in life.

One challenge faced by today's human resource managers is the fact that workers overseas often work for lower wages and are subject to fewer laws and regulations.