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Exam 11: Human Resource Management: Finding and Keeping the Best Employees

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Question 111

Multiple Choice

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The overall purpose of the five step human resource planning process is to:

A) protect the company from lawsuits from employees who claim discrimination.
B) develop a workforce that is better educated than the workforce of competitor firms.
C) eliminate needless job specifications.
D) determine the number and types of employees needed by the firm.

E) None of the above
F) A) and B)

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Question 112

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Vestibule training attempts to precisely duplicate both the methods and conditions of a real world job.

A) True
B) False

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Question 113

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Which of the following statements about how current HR law views disabilities is accurate?

Over the next ten to fifteen years,most firms will discontinue apprenticeship programs as changes in technology make this type of training obsolete.

Job sharing tends to increase absenteeism and tardiness,because part-time workers are not as dedicated and loyal as full-time workers.

When recruiting employees,human resource managers focus primarily on the skills and training of the people they are recruiting,and work on determining "fit" after the hiring process has occurred.

Selection is the process of gathering information and deciding who should be hired,under legal guidelines,for the best interests of the individual and the organization.

Grooming women and minorities for management positions creates fewer hiring opportunities for white men.

Management is turning to a strategy of offering more lateral transfers due to the fact that many companies are operating under a flatter organization structure.

The Civil Rights Act of 1991 gave victims of discrimination the right to seek punitive damages from the firms that discriminated against them.

Human resource management is receiving increased attention because the shift from traditional manufacturing industries to service and high-tech manufacturing industries requires workers to have more technical job skills.

The ultimate resource of a firm is its:

The selection process may include a(n) ______________,where employment is only guaranteed for a specified period of time,until either a permanent offer is extended or the employee is discharged.

______________ is the easiest kind of training to implement,when the job requires simple tasks and/or repetitive.

The human resource manager's job is easier today than it was in the past because a growing percentage of the work force is highly educated and well-prepared for jobs in the contemporary business environment.

Mini-Case Dee Pozitt had been the assistant human resource director at Fleesum Financial Services for a bit more than a year when the company's human resource director was injured in a sky diving accident.Because of his injuries the director would be unable to work for several months.Howie Fleesum,the company's CEO,decided to name Dee the acting director of human resources.Though she had been at the firm for a shorter period of time than most other managers,he felt that her position as the director's assistant had given her insights into the company's human resource issues that the other managers lacked.He also was very impressed by the glowing performance appraisal Dee recently received from the director,her peers,and even subordinates.Before accepting the position as acting director,Dee made sure that Mr.Fleesum recognized her authority to implement some major changes in policies she and the director had been planning before his accident.The changes were intended to make the company more responsive to the needs of employees,thus improving morale and reducing worker turnover.Although Dee was sorry the director was injured,she was pleased that Mr.Fleesum had confidence in her and was willing to give her the authority to implement important new programs.The only aspect of her opportunity that worried her was the resentment and hostility she sensed from a few of the older,more experienced managers.One of the most hostile coworkers was a fellow named Mort Gage.Dee decided she had better talk to Mort and find out why he was so upset. -Dee wants to give Fleesum's employees more freedom to schedule when they begin and end their workdays.Her plan still requires employees to work eight hours per day,but allows them to start as early as 7:00 a.m.or as late as 9:00 a.m. ,and leave as early as 4:00 p.m.or as late as 6:00 p.m.Her plan also requires all workers to be on the job between 9:00 a.m.and noon,and between 2:00 p.m.and 4:00 p.m.The type of plan Dee wants to implement is known as a:

Skill-based pay is a method of compensating teams in which base pay is raised when team members learn and apply new skills.

What is an advantage of hiring contingent workers?

In their efforts to accommodate disabled workers,most firms experience difficulties with cultural changes,more so than with structural changes.

The first step in the human resources planning process is to: