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Exam 8: Adapting Organizations to Todays Markets

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Question 51

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The main difference between a matrix-style organization model and a cross-functional team is:

A) the matrix model has a limit on the number of functional units who send an expert to join the team,whereas the cross-functional team does not.
B) the matrix model is a temporary arrangement,whereas the cross-functional team is a more permanent arrangement.
C) the matrix model shares leadership responsibilities within the group,whereas the cross-functional team does not.
D) the matrix model is a more permanent arrangement,whereas the cross-functional team is a temporary arrangement.

E) A) and B)
F) A) and C)

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Question 52

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Fayol believed that managers should treat employees and peers with respect and justice.

A) True
B) False

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Question 53

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Henri Fayol and Max Weber are best known for their contributions to:

Line-and-staff organizations work well in organizations with:

The functions that a company can perform as well as or better than anyone else in the world are known as that firm's optimized capabilities.

Which of the following describes the redesigning of an organization so that it can more effectively and efficiently serve its customers?

Explain the difference between a firm's formal organization and its informal organization.Why are both types of organization important to managers?

One reason to reorganize is to become more competitive.

Cross-functional teams defy the trend towards customer-driven organizations.

A bureaucracy empowers employees to quickly respond to customers' wants and desires.

By structuring the company with cross-functional teams,there is a greater chance that a business is more responsive to social trends affecting customer preferences. By going beyond company borders and including others on a cross-functional self-managed team,a firm can learn first-hand from suppliers and customers about market trends that affect its business.

Julie is an attorney that works for Worldwide Food Science,Inc.that provides legal advice and assistance to the firm's managers.Julie's job with WFS,Inc.would be classified as a staff position. Staff personnel provide advice and assistance to line managers.

As indicated in the Spotlight for Small Business box titled,"Keeping that Small- Company Feeling," the giant media company formed by AOL and Time Warner proved that the informal organization is not conducive to creativity and innovation. The informal organization builds camaraderie and a team environment,the same atmosphere that you have in many small businesses.Keeping that same spirit as companies grow and become larger is a key factor,if innovation and creativity are to thrive.

Organizing the structure of the company means deciding how many jobs need to be done and who is responsible for doing them.

When employees are self-managed,a company can implement a wider span of control.

Bryce is a manager at a car seat manufacturing company.He believes that it is very important and less confusing if each worker has only one boss.Bryce's view is consistent with Fayol's unity of command principle. The unity of command principle says that each worker should report to one,and only one,boss.

Campbell is a middle manager for a bureaucratic organization.According to Max Weber's views on bureaucratic organizations,Campbell's function within the organization is to:

Digital natives,those who grew-up with the Internet are an important customer group that most businesses want to reach.

The management at Patriot Mills works hard to ensure that no one in its organization has more than one boss and all workers are treated with fairness and respect.Additionally,the firm divides the work into areas of specialization so that everyone knows to whom they should report.The management of Patriot Mills reflects the ideas and principles of:

Springfield National Bank organizes its loan operations based on the market served,such as consumer,small business,and nonprofit organizations.Departmentalization based on ________ allows Springfield to better serve borrowers with different needs.