FiltersDone

Question type

Essay

Multiple Choice

Short Answer

True False

Matching

Exam 10: Motivating Employees

Show Answer

Share

---

All types

Filters

Study FlashcardsPractice ExamLearn

Question 21

True/False

Review LaterAdd Note

Review Later

Douglas McGregor observed that all managers tend to share common assumptions about employees.

A) True
B) False

Correct Answer

verified

Show Answer

Question 22

Multiple Choice

Review LaterAdd Note

Review Later

Wally Tormach is a professional house painter.During busy periods,he often hires college students as helpers on his jobs.Wally tells his helpers that he has determined the most efficient way to paint a house and he expects them to follow his instructions exactly.Wally's approach is consistent with the ideas of:

A) Peter Drucker.
B) Frederick Herzberg.
C) William Ouchi.
D) Frederick Taylor.

E) All of the above
F) C) and D)

Correct Answer

verified

Show Answer

Question 23

Multiple Choice

Review LaterAdd Note

____________ is based on the notion that setting ambitious but attainable goals will improve motivation and performance if the goals are accepted,accompanied by feedback,and facilitated by organizational conditions.

Janis works for a local bakery.At one time,she loved the idea of becoming a head pastry chef,but now she is not sure that this is how she would like to spend her working career.Her current supervisor does not believe in breaks.And,lately,he stands next to her and instructs her as to how to roll out the bread dough and ice the cupcakes,as though she never learned these basic skills in culinary school.Just this morning,he commented loudly from the other side of the room,"You should be able to ice five cupcakes in a minute! Time yourself!" Frederick Taylor would have approved of Janis' supervisor. Frederick Taylor's research involved time-motion studies,where he believed that if you studied the motions that workers created in performing tasks,you could learn to improve each task and increase productivity.

Motivation is the drive to satisfy a need.

Extrinsic rewards are those that are given to a person by someone else.

The personal satisfaction people feel when they have done a job well is a(n) __________ reward.

In the view of William Ouchi,managers of U.S.firms would have a smooth transition when implementing the management styles employed by Type J managers. Ouchi felt that the Japanese style was effective,but also was aware of the fact that the Japanese culture was very different from the U.S.culture.He felt it was not practical to expect American managers to accept an approach based on the culture of another country.Therefore,he proposed a hybrid system that combined some elements of the Japanese approach with some elements of the American approach.

It is unlikely that business professionals from Saudi Arabia will be willing to start conducting business with a U.S.construction company without first trying to establish a relationship more on an interpersonal level.

Feedback enhances worker motivation by giving employees a feeling of achievement and recognition.

According to __________ the amount of effort employees devote to a task depends on their expectations of the outcome.

Equity judgments are based on:

High context cultures tend to jump right in and get work done with worrying about developing close work relationships.

Charlie,the CEO of Collier Chemical,likes to boast that his company offers the highest salaries in the industry,has excellent working conditions,and has clear and consistent company policies.Yet he admits his workforce is not highly motivated.Herzberg's research suggests that Collier Chemical is having difficulty motivating its employees because it focuses on:

By the time they graduate from high school,most people have received ample training to develop good listening skills.

Regardless of cultural background,most employees respond the same way to motivational approaches.

It is important when dealing with today's culturally diverse workforce that managers maintain a consistent motivational approach for everyone. Different cultures experience and respond to motivational approaches differently.What works for employees of one nationality or age group may be less successful for some other group.

While Maslow's research categorized a person's needs in terms of higher order and lower order needs,Herzberg's research recognized that:

Mini-Case The first meeting between the new CEO of Idle Time Gaming,Inc. ,John Noble,and Howie Spradlin,the production manager did not go smoothly.The purpose of the meeting was to discuss the problem of declining productivity and to develop a strategy to turn the situation around. Howie started the conversation by handing Mr.Noble most recent production report."I've always thought that most of our employees were lazy,and now I've got proof," Howie stated."We pay these guys the highest wages in the industry,provide them with a safe place to work,and make the job as simple as possible.We aren't asking these guys to do brain surgery,but productivity still lags and our production costs increase.I've told all the supervisors to watch these lazy bums every second to make sure they put in a full day's work.If those guys think I'm going to let them get away with goofing off,they're in for a rude awakening." CEO Noble responded in a way that surprised Howie."Maybe these employees aren't lazy,Howie,maybe they are just bored and resent the way we've treated them," he said."The employees are experienced and well trained.They might work harder and smarter if the work were more interesting and rewarding.Their attitudes might even improve if we treated them with more respect.Maybe one of the best ways for you and I to understand where they're coming from is to spend some time along side them." For the next hour,the two discussed ways to improve worker motivation and performance.Howie left the meeting with an unsettled feeling.Many of Mr.Noble's suggestions seemed naïve to Howie."Mr.Noble is the boss,but I think he is too optimistic regarding human nature," Howie mused.Reluctantly,Howie had to admit that his own approach had not succeeded in improving the plant's performance.He decided to take a hard look at some of Mr.Noble's ideas. -Currently,jobs at Idle Time Gaming are broken into small individual steps,and each employee is assigned to perform a different step in an effort to achieve task efficiency.This technique is known as job:

Dr.Mo T.Vadar,a professor of psychology at a respected university,is planning a study of the factors that affect the motivation of employees.Dr.Vadar is concerned that the results of his experiments may be misleading because employees in an experimental group tend to behave differently when they know they are being studied.This concern shows that Dr.Vadar is aware of the: