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Exam 11: Human Resource Management: Finding and Keeping the Best Employees

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Question 201

True/False

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San Diego State University continues to serve its employees fatty meats and dairy products in its cafeteria and vending machines because it's cheaper;it does not want to promote one choice over another;and,it can convert any waste from these products to compost. According to the Thinking Green box,"Green Eggs and Green Ham" companies can provide healthier alternative foods for employees,save money in insurance premiums,increase productivity,and benefit the environment at the same time.

A) True
B) False

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Question 202

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Off-the-job training:

A) is further development that occurs at the workplace,but after scheduled work hours.
B) focuses only on the skills needed to perform the job.
C) may include higher education.
D) is training that all employees should take-on,on their own,in order to stay competitive in their career field.

E) A) and D)
F) C) and D)

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Question 203

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The most likely reason a firm would pay its sales representatives a commission rather than a salary is that it wants to:

As indicated in the Making Ethical Decisions box,"Motivating Temporary Employees",

Companies that employ home-based workers are establishing a reservation system called ___________ that temporarily assigns employees to a desk if they need to come to an office location.

Evan McConnell is angry because he was passed over for a promotion even though he believes he was the most qualified candidate.He heard through the company grapevine the promotion went to a female because the firm was afraid of possible action by the EEOC if they did not select a female.What Evan is experiencing is known as:

Although the skills learned do not always translate into profits for the company,______ pay rewards the growth of both the individual and team participation.

The Grandola Granola Company decided to limit the types of foods offered in its onsite snack shack,right from the start.The company provides all varieties of granola that it produces "free" to employees on duty.It also offers yogurt,dried and fresh fruit,and pure fruit drinks,tea,and water.According to the Thinking Green box in Chapter 11:

The second step in human resource planning consists of conducting job analyses.Through observation and research,the manager will collect information on the kinds of things that each job title performs and how they are performed,as well as the skill and knowledge requirements for doing the job. A job analysis is a study of the types of things that each job title does and how they do them,as well as what it takes to perform the job.Through this information,the manager can proceed with writing the job description and the job specifications.

Even employees who work on a busy production floor need performance appraisals.If the manager cannot conduct a closed-door appraisal session,the supervisor should conduct these wherever he/she can find room. Performance appraisals should always be performed one on one and in a closed-door session;and,never with other employees present.

___________ is the process of training and educating employees to become good managers and then developing their managerial skills over time.

Part-time workers,seasonal workers and independent contractors are all examples of contingent workers.

The effectiveness of the EEOC has been limited because Congress never gave it any authority to enforce its mandates.

The first four steps in human resource planning all lead to the final step,which is the development of a strategic human resource plan.

Mini-Case Dee Pozitt had been the assistant human resource director at Fleesum Financial Services for a bit more than a year when the company's human resource director was injured in a sky diving accident.Because of his injuries the director would be unable to work for several months.Howie Fleesum,the company's CEO,decided to name Dee the acting director of human resources.Though she had been at the firm for a shorter period of time than most other managers,he felt that her position as the director's assistant had given her insights into the company's human resource issues that the other managers lacked.He also was very impressed by the glowing performance appraisal Dee recently received from the director,her peers,and even subordinates.Before accepting the position as acting director,Dee made sure that Mr.Fleesum recognized her authority to implement some major changes in policies she and the director had been planning before his accident.The changes were intended to make the company more responsive to the needs of employees,thus improving morale and reducing worker turnover.Although Dee was sorry the director was injured,she was pleased that Mr.Fleesum had confidence in her and was willing to give her the authority to implement important new programs.The only aspect of her opportunity that worried her was the resentment and hostility she sensed from a few of the older,more experienced managers.One of the most hostile coworkers was a fellow named Mort Gage.Dee decided she had better talk to Mort and find out why he was so upset. -Fleesum recently began using cross-functional teams.Dee wants to make sure the teams collaborate effectively,but also wants to avoid stifling individual initiative.One method she could use to achieve this goal would be to:

HR is focused on issues directly related to a person's job and with things that happen at work,as opposed to concerns that may affect one's work such as elder care and child care,but are not directly related to work. HR is very involved with issues that affect employees whether they are directly work related or whether they are outside of one's work area but affect the ability for employees to work effectively and productively.

A firm that wants to reduce its office costs,broaden its base of available talent and improve job satisfaction could achieve all of these goals by:

Which of the following statements about team pay is the most accurate?

An increasing number of contingent workers are highly trained professionals.

If you aspire to become a sous chef (the second in command in a large restaurant kitchen) ,you will pursue several types of training and development.Your __________ will include learning how to perform as a line chef,as you work your way through pastry,grill,pantry,and sauté.The only way you will learn the variations in the line jobs is to experience them! As a(n) ________,you will work alongside another sous chef for a few years in order to learn how to juggle all the middle management type of activities expected of this professional.Your ____________ training will be extensive,as you go to Culinary School,attend a community college,and/or take management classes to help you learn to minimize conflict in the kitchen as well as improve the productivity of those you manage.