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Exam 11: Human Resource Management: Finding and Keeping the Best Employees

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Question 101

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Which of the following statements identifies a key difference between a job description and a job specification?

A) A job description is concerned with the short-run objectives of a job,but a job specification is concerned with the job's long-run objectives.
B) A job description is based on a human resource inventory,while a job specification is the result of a performance appraisal.
C) A job description is a statement about the job,while a job specification is a statement about the person who does the job.
D) A job description is a brief summary of what a job involves,while a job specification is a detailed and technically complete statement of what a job involves.

E) B) and D)
F) All of the above

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Question 102

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Job sharing tends to increase absenteeism and tardiness,because part-time workers are not as dedicated and loyal as full-time workers.

A) True
B) False

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Question 103

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A fringe benefit plan where employees choose the package of benefits they want up to a certain dollar amount is called a __________ plan.

Recent federal law clearly and strongly supports the notion that companies must use strict employment quotas to correct for past discriminatory actions.

Melville Bank is about to implement a job sharing plan.The bank is likely to find that scheduling workers for peak periods will become easier as the result of this policy. In most cases,job sharing gives firms more flexibility to schedule employees into peak demand periods.

A job specification is a statement of the job itself,while a job description is a statement about the person who does the job.

The last step in performance appraisal is to:

Central Communications,a company that provides land line,cell phone,Internet,and television services for residential customers experienced poor customer call care ratings with its overseas call center service.As a recent Introduction to Business student,you would suggest that Central implement home-based call agents.This will cost them a little more in office space and benefits,but it will certainly increase its customers' perception of their service. Many companies are turning to home-based call agents because it not only improves the communication and service,but it saves operational costs because the company does not provide office space,nor does it provide benefits for these employees.

The strategy of giving managers assignments in a variety of departments in order to expose them to different functions is called apprenticeship training.

Because of legal implications,managers should not use the results of performance appraisals to make decisions about promotions and compensation.

One drawback of performance appraisals is that they cannot be completed for top management because there is no one above this level of management to carry out and evaluate the results. Today,performance appraisals rely on feedback from all levels,including subordinates.Even top managers benefit from 360-degree reviews by peers and subordinates.

Due to a strong economy,employees in manufacturing industries have not had to worry about taking pay cuts,also called "give-backs".

The concept of "reasonable accommodations" means that all workers should be treated in the same manner.

Wal-Mart stores in northern Illinois have gone to a __________,where management works four 10-hour days,and has four days off.

Which of the following statements about how current HR law views disabilities is accurate?

Pre-employment physical examinations are:

Job analysis helps a manager answer the question: "How many workers in my organization have this particular skill"? Job analysis is a study of what is done by workers who fill a particular job title.A human resource inventory would be more likely to answer a question about how many workers in the organization have a particular skill.

Flextime plans are particularly well suited for workers on an assembly line.

Vestibule training attempts to precisely duplicate both the methods and conditions of a real world job.

When you collect information about a particular job title,including how the job is performed and what it takes to perform the job,you are conducting a job analysis.