Question 1

A chief operating officer (COO) would be classified as part of a firm's:

Accepted Answer

A)  primary management.
B)  middle management.
C)  top management.
D)  first-line management.E) None of the above
F) C) and D)

Question 2

__________ planning prepares alternative courses of action that may be used if the primary plans are not achieving objectives.

Accepted Answer

A)  Strategic
B)  Contingency
C)  Tactical
D)  AlternativeE) C) and D)
F) B) and C)

Question 3

A mission statement should provide a detailed explanation of how a company will achieve its objectives.

Accepted Answer

A) True 
 B)False

Question 4

Goals tend to be broad and focus on the long-term while objectives tend to be specific and more short-term in their focus.

Accepted Answer

A) True 
 B)False  True

Question 5

As a middle manager for her firm,Tori just finished comparing the results of a promotional campaign with the outcome expectations.The next step in the control process is:

Accepted Answer

A)  monitor and record actual performance.
B)  set up contingency plans.
C)  communicate results and deviations with management and employees involved.
D)  establish discipline committees to decide on dismissals.E) A) and D)
F) C) and D)

Question 6

General and divisional managers,plant managers,and deans and department heads at colleges are classified as:

Accepted Answer

A)  middle management.
B)  supervisory management.
C)  top management.
D)  nominal management.E) B) and D)
F) C) and D)

Question 7

As CEO of Google,Eric Schmidt performs strategic planning for the organization as well as putting structure in place to monitor company progress.These activities make use of Eric's:

Accepted Answer

A)  conceptual skills.
B)  technical skills.
C)  concurrent skills.
D)  human relations skills.E) A) and B)
F) All of the above

Question 8

According to the Reaching Beyond Our Borders box in Chapter 7,Jack Welch,former CEO of General Electric,said the key problem companies face in addressing opportunities for in the global market is:

Accepted Answer

A)  the lack of engineer and scientists in the global market.
B)  the lack of support from the U.S.government for global expansion.
C)  the lack of professional managers at all levels to run operations.
D)  the lack of production capability to keep up with global demand.E) A) and D)
F) A) and C)

Question 9

Crisis planning develops responses to sudden changes in the environment.

Accepted Answer

A) True 
 B)False

Question 10

Research has shown that the democratic style of leadership is the most effective style of leadership.

Accepted Answer

A) True 
 B)False

Question 11

Staffing is a less important management function today than in the past.

Accepted Answer

A) True 
 B)False

Question 12

The management function that involves guiding,training,and motivating others to work toward the achievement of an organization's goals is called leading.

Accepted Answer

A) True 
 B)False

Question 13

Rebecca is concerned about the number of customers complaining about the poor service provided by the department she manages for a hardware store.She is convinced that her employees can provide better service and cut complaints significantly.Rebecca has set a goal for her department to reduce customer complaints by 15% within six months.This goal is an example of the type of performance standard needed for effective controlling.

Accepted Answer

A) True 
 B)False  True

Question 14

Strategic planning is now much easier than it used to be because managers have access to very reliable computerized forecasting tools.

Accepted Answer

A) True 
 B)False

Question 15

In most high tech industries,the best way to respond quickly to rapid technological changes is to keep most authority and responsibility in the hands of a few key managers who provide precise,detailed directions to the workers.

Accepted Answer

A) True 
 B)False

Question 16

Describe three different leadership styles and give an example of a situation in which each style could be most used effectively.

Accepted Answer

Students should identify the following l...

Question 17

As firms make greater use of empowerment and teams,managers will find that they:

Accepted Answer

A)  should use the same techniques for directing employees that were used in the past.
B)  will need to closely supervise the teams to make sure they remain focused on the goals of the organization.
C)  will need to provide the teams with detailed instructions to give them a clear sense of direction.
D)  must become more like coaches and counselors than bosses.E) B) and D)
F) C) and D)

Question 18

Many cities and businesses are now developing contingency plans to respond to potential terrorist attacks.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following best summarizes the type of leader future organizations are likely to need? In the future,organizations will need leaders who:

Accepted Answer

A)  supply both a vision and a moral and ethical foundation for growth.
B)  provide the sense of stability and orderliness the organization needs to withstand the challenges posed by a changing environment.
C)  have a strong track record of focusing on the accomplishment of financial objectives.
D)  are effective at using autocratic techniques.E) None of the above
F) All of the above A

Question 20

Today's progressive managers:

Accepted Answer

A)  prefer to use the autocratic style of leadership.
B)  emphasize teamwork and cooperation rather than discipline and order-giving.
C)  face fewer challenges and problems than managers in the past.
D)  can rely on a much higher level of worker loyalty to the organization than in the past.E) All of the above
F) None of the above

Exam 7: Management and Leadership

A chief operating officer (COO) would be classified as part of a firm's:

Correct Answer
verified

__________ planning prepares alternative courses of action that may be used if the primary plans are not achieving objectives.

Correct Answer
verified

A mission statement should provide a detailed explanation of how a company will achieve its objectives.

Correct Answer
verified

Goals tend to be broad and focus on the long-term while objectives tend to be specific and more short-term in their focus.

Correct Answer
verified
True

As a middle manager for her firm,Tori just finished comparing the results of a promotional campaign with the outcome expectations.The next step in the control process is:

Correct Answer
verified

General and divisional managers,plant managers,and deans and department heads at colleges are classified as:

Correct Answer
verified

As CEO of Google,Eric Schmidt performs strategic planning for the organization as well as putting structure in place to monitor company progress.These activities make use of Eric's:

Correct Answer
verified

According to the Reaching Beyond Our Borders box in Chapter 7,Jack Welch,former CEO of General Electric,said the key problem companies face in addressing opportunities for in the global market is:

Correct Answer
verified

Crisis planning develops responses to sudden changes in the environment.

Correct Answer
verified

Research has shown that the democratic style of leadership is the most effective style of leadership.

Correct Answer
verified

Staffing is a less important management function today than in the past.

Correct Answer
verified

The management function that involves guiding,training,and motivating others to work toward the achievement of an organization's goals is called leading.

Correct Answer
verified

Correct Answer
verified
True

Strategic planning is now much easier than it used to be because managers have access to very reliable computerized forecasting tools.

Correct Answer
verified

In most high tech industries,the best way to respond quickly to rapid technological changes is to keep most authority and responsibility in the hands of a few key managers who provide precise,detailed directions to the workers.

Correct Answer
verified

Describe three different leadership styles and give an example of a situation in which each style could be most used effectively.

Correct Answer
verified
Students should identify the following l...
View Answer

As firms make greater use of empowerment and teams,managers will find that they:

Correct Answer
verified

Many cities and businesses are now developing contingency plans to respond to potential terrorist attacks.

Correct Answer
verified

Which of the following best summarizes the type of leader future organizations are likely to need? In the future,organizations will need leaders who:

Correct Answer
verified
A

Today's progressive managers:

Correct Answer
verified

Exam 7: Management and Leadership

A chief operating officer (COO) would be classified as part of a firm's:

Correct AnswerverifiedShow Answer

__________ planning prepares alternative courses of action that may be used if the primary plans are not achieving objectives.

Correct AnswerverifiedShow Answer

A mission statement should provide a detailed explanation of how a company will achieve its objectives.

Correct AnswerverifiedShow Answer

Goals tend to be broad and focus on the long-term while objectives tend to be specific and more short-term in their focus.

Correct AnswerverifiedTrue

As a middle manager for her firm,Tori just finished comparing the results of a promotional campaign with the outcome expectations.The next step in the control process is:

Correct AnswerverifiedShow Answer

General and divisional managers,plant managers,and deans and department heads at colleges are classified as:

Correct AnswerverifiedShow Answer

As CEO of Google,Eric Schmidt performs strategic planning for the organization as well as putting structure in place to monitor company progress.These activities make use of Eric's:

Correct AnswerverifiedShow Answer

According to the Reaching Beyond Our Borders box in Chapter 7,Jack Welch,former CEO of General Electric,said the key problem companies face in addressing opportunities for in the global market is:

Correct AnswerverifiedShow Answer

Crisis planning develops responses to sudden changes in the environment.

Correct AnswerverifiedShow Answer

Research has shown that the democratic style of leadership is the most effective style of leadership.

Correct AnswerverifiedShow Answer

Staffing is a less important management function today than in the past.

Correct AnswerverifiedShow Answer

The management function that involves guiding,training,and motivating others to work toward the achievement of an organization's goals is called leading.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedTrue

Strategic planning is now much easier than it used to be because managers have access to very reliable computerized forecasting tools.

Correct AnswerverifiedShow Answer

In most high tech industries,the best way to respond quickly to rapid technological changes is to keep most authority and responsibility in the hands of a few key managers who provide precise,detailed directions to the workers.

Correct AnswerverifiedShow Answer

Describe three different leadership styles and give an example of a situation in which each style could be most used effectively.

Correct AnswerverifiedStudents should identify the following l...View AnswerShow Answer

As firms make greater use of empowerment and teams,managers will find that they:

Correct AnswerverifiedShow Answer

Many cities and businesses are now developing contingency plans to respond to potential terrorist attacks.

Correct AnswerverifiedShow Answer

Which of the following best summarizes the type of leader future organizations are likely to need? In the future,organizations will need leaders who:

Correct AnswerverifiedA

Today's progressive managers:

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
True

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
True

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Students should identify the following l...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
A

Correct Answer
verified