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Exam 9: Production and Operations Management

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Question 81

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X-Sport Industries is a U.S.-based manufacturer of sporting goods.Recently,it has decided to make a major push to sell its products in the European Union.In order to succeed in this new market X-Sport will need to:

A) become certified in ISO 9000 standards.
B) convert its financial assets into Euros.
C) avoid reliance on the Deming cycle.
D) reduce the wages of its production workers.

E) A) and B)
F) A) and C)

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Question 82

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Mini-Case "These are exciting times for our company.We've made a lot of changes over the past two years that have really improved our operations and lowered our costs.Now we are ready to expand into new markets.Minimotors is on its way to becoming a global player." The speaker was Sparky Weyer,president and CEO of Minimotors,Inc. ,a growing manufacturer of small (some of them downright tiny) electric motors used in a variety of power tools and appliances.Sparky was meeting with potential financial backers in an effort to obtain funding for some expensive new machinery he wanted to purchase."You may have heard about some of the ways we've cut costs," Sparky continued."We've developed a new arrangement with several of our biggest suppliers.They've agreed to make more frequent deliveries tied directly to our production schedules.This will help us reduce our inventory costs dramatically.We've also greatly reduced the number of defective motors we produce by carefully keeping tabs on all of our manufacturing processes.In fact,we have set a goal of reducing our defects to 3.4 parts per million.The main purpose of my meeting with you today is because we want to install some sophisticated new machinery and software that will allow us to quickly design and produce motors to the exact specifications of our customers.The machinery is computer-controlled and can produce custom-designed products at very little increase in cost compared to our mass produced motors.We feel this flexibility and quick response time will give us a tremendous competitive advantage and help us attract new customers.Installing the new equipment and training our workers to use it properly will be a complex project,but I'm confident that once we get everything up and running we'll be able to strengthen our position as the leading maker of high-quality electric motors." -The arrangements Minimotors has worked out with its suppliers to reduce the amount of inventory the company holds at any one time shows that it is committed to a(n) ____________.

A) priority inventory scheduling system
B) first in,first out inventory processing system
C) just-in-time inventory control system
D) ABC inventory system

E) None of the above
F) B) and C)

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Question 83

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Due to the growth of the Internet,the cost of labor is no longer an important consideration in location decisions of business firms.

The Cooldaze Ice Company compresses carbon dioxide and cools it to a very low temperature to make dry ice.The method used by Cooldaze is an example of process manufacturing.

Operations Managers have learned that quality control is not a never- ending process.Just before you add packaging to the finished product,official company inspectors do a random spot-check.All inspections have to occur at the end of a production run because,only then can the inspector see the total finished product in order to determine if quality is jeopardized.

Which of the following is a likely reason that a company would move its facility from one location to another?

Transformation,Inc.builds machinery and robots that can assemble a variety of autos and trucks - including light pick-up trucks,two-seater sports cars,luxury sedans,full-size vans,and SUVs.Transformation sells products to companies that require __________.

Today manufacturers are relying more heavily on:

As businesses strive for market expansion,companies add to their sales force,but opt to eliminate sales offices across the nation and internationally.How are these firms able to remotely operate a sales force that contributes toward increasing the bottom line?

Service organizations find it difficult to provide outstanding service every time because the process is so labor intensive.

Star Performance,Inc.a sporting good company and Fairview Community College are interested in following the lead of other companies and implement criteria that will lead toward receiving the Baldrige Award.As their advisor,you emphasize that focusing on the measurement of customer satisfaction is one important area where both will need to excel.

Currently,manufacturing accounts for only around 70% of U.S.GDP.

__________ involves computers directly in the production process.

___________ is a technique to analyze and sequence tasks involved in completing a project,to estimate the time needed to complete each task,and to determine the minimum amount of time needed to complete each project.

The ability to integrate computers into the design and manufacture of products has had the greatest impact on production techniques in recent years.

An important strategy in operations management is using technology to anticipate customer needs.In the hotel industry,this is known as guest-recognition services.

The Internet is a very popular place to locate your business today.

As the service industries became a larger part of U.S.GDP,companies have become more concerned about measuring productivity in the service sector.

A major trend in business is __________,where employees work at least part time at home using a computer and modem.

In today's quality control programs,emphasis is placed on: