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Equipment maintenance and repair of equipment used by businesses is an industrial support good.

A) True
B) False

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To satisfy consumers managers must learn to listen better than they do now and to adapt constantly to changing market demands.

A) True
B) False

Correct Answer

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Rebates and zero-percent financing are pricing strategies to create an image of status and exclusivity.

A) True
B) False

Correct Answer

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SneezeNoMore markets a group of similar products for people suffering from the common cold.The products in this line are sold under the brand name SneezeNoMore.The products differ mainly in the strength of the dosage and in whether they also contain additional medications to help the consumer sleep.As an employee of SneezeNoMore,Jill is responsible for the marketing mix for the company's products.She is also involved in any major decisions concerning the development of new products that will be included in this product line.Jill serves as a(n) :


A) brand manager.
B) market mix specialist.
C) target market manager.
D) product line specialist.

E) C) and D)
F) B) and C)

Correct Answer

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___________ is the stage of new product development that involves promoting a product to distributors,and developing advertising and sales campaigns in order to generate and maintain consumer interest.


A) Commercialization
B) Brand identification
C) Product differentiation
D) Merchandising

E) A) and D)
F) All of the above

Correct Answer

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The purpose of __________ is to create real or perceived product differences.


A) niche marketing
B) product differentiation
C) product mixing
D) target marketing

E) A) and B)
F) C) and D)

Correct Answer

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The Internet allows customers to compare prices of many goods and services.This technology will likely:


A) cause businesses to increase their focus on non-price aspects of their promotional message.
B) bring about more emphasis on demand-oriented pricing.
C) diminish in importance as quickly as other fads.
D) focus government attention on the collusive pricing practices of firms in specific industries.

E) A) and B)
F) A) and C)

Correct Answer

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Successful marketing of convenience and specialty goods require different marketing mixes.

A) True
B) False

Correct Answer

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The Spotlight on Small Business box in Chapter 14 suggests the product offered by Dream Dinners is the:


A) experience of having a good time preparing meals with others while meeting family needs.
B) opportunity to eat at wonderful restaurants,providing the dining experience of a lifetime.
C) delightful frozen dinners available in upscale grocery stores.
D) catering experience used when a consumer wants to impress guests with a gourmet dinner at home.

E) A) and B)
F) B) and C)

Correct Answer

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The product life cycle presents a theoretical model describing what happens to sales and profits for a class of products over time.

A) True
B) False

Correct Answer

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When consumers reach the point of brand _______,the product becomes a specialty good.


A) association
B) desire
C) awareness
D) insistence

E) B) and D)
F) All of the above

Correct Answer

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In evaluating a total product offer,value enhancers such as service,guarantees,reputation of the seller,etc.are as important to customers as the basic product.

A) True
B) False

Correct Answer

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Mystic Beverages,a producer of soft drinks,wants to differentiate its products from those of other soft drink providers.To implement this strategy successfully will require Mystic to create tangible differences in the physical product it offers.

A) True
B) False

Correct Answer

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The product life cycle model helps marketers realize that:


A) consumers are always ready to try a new product if it is priced correctly.
B) different stages in the life cycle call for different marketing strategies.
C) sales and profit levels can be forecasted accurately.
D) careful product screening will increase profits over the life of a product.

E) All of the above
F) A) and D)

Correct Answer

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The rainbow colored apple is Apple Computer's:


A) generic name.
B) label.
C) trademark.
D) brand.

E) A) and B)
F) None of the above

Correct Answer

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Barker Brothers Pens utilizes a strategy of low priced pens to attract customers and discourage competition.This represents a _______ strategy.


A) high-low
B) bundling
C) skimming
D) penetration

E) B) and D)
F) All of the above

Correct Answer

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While the packaging of services has not yet captured the attention of businesses,technological improvements will likely create new opportunities.

A) True
B) False

Correct Answer

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The pricing objectives of a firm should be set independently of the other elements of their marketing mix.

A) True
B) False

Correct Answer

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Carlotta owns and manages the Carlite Car Wash.She charges $8 per car wash.Her fixed costs are $600 per month,while her variable costs per car wash amount to $2.Carlotta must wash 60 cars to break even.

A) True
B) False

Correct Answer

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Marketers use pricing,advertising,and packaging to differentiate their products from competitors' products even when actual differences are quite small.

A) True
B) False

Correct Answer

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