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In a Balanced Scorecard,the customer area looks at customer satisfaction and _______________.

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Eisenhardt suggests that organizations should have ___________ key goals or rules which guide how the firm operates,identify which opportunities to pursue,set priorities,manage timing of actions,and even inform business exit decisions.

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The performance plan is more complex than the Balanced Scorecard.False: The performance plan is less complex than the Balanced Scorecard.Medium;Comprehension

A) True
B) False

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Throughout the year,the supervisor must give performance evaluations to all employees to see if they meet their individual goals and objectives.

A) True
B) False

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When a scorecard is disseminated,strategy becomes a tool specifically for top management.False: When a scorecard is disseminated,strategy becomes a tool available to everyone.Medium;Comprehension

A) True
B) False

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It is not only the top managers who set goals and objectives for the entire organization.

A) True
B) False

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What is the PDAD cycle? The PDAD cycle is the plan,do,act,and dare cycle for implementing a personal balanced scorecard.Easy;Knowledge

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:The PDAD cycle is t...

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Among the top motivators driving corporations to engage in CSR include all of the following reasons EXCEPT:


A) Meeting or exceeding budget
B) Ethical considerations
C) Innovation and learning
D) Employee motivation

E) B) and C)
F) A) and D)

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Goals and objectives serve to accomplish all of the following EXCEPT:


A) Gauge and report performance
B) Improve performance
C) Align effort
D) Align goals with objectives

E) A) and C)
F) B) and C)

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The discipline of creating a Balanced Scorecard forces companies to integrate what two functions?

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The discipline of creating a B...

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KPMG's 2008 Report on U.S.Firm CSR practices found the top drivers for CSR include which of the following?:


A) Experience of CEO
B) Nature of industry
C) Innovation and learning
D) Transparency and accountability

E) None of the above
F) A) and B)

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Kaplan and Norton's Balanced Scorecard,Accenture's Performance Prism,and Skandia's Intellectual Capital Navigator are examples of boilerplate versions of financial measurement.

A) True
B) False

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All of the following statements regarding performance evaluations are true EXCEPT:


A) Performance reviews help managers feel more honest in their relationships with their subordinates
B) Subordinates are assured clear understanding of what goals and objectives are expected from them
C) Giving performance issues ultimately decreases morale
D) Mangers feel better about themselves in their supervisorial roles

E) A) and C)
F) B) and D)

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A _________________ is a constructive process to acknowledge the performance of an employee.

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performanc...

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________________ is a framework designed to translate an organization's mission and vision statements and overall business strategy into specific,quantifiable goals,and objectives.

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In MBO systems,goals and objectives are written down for each level of the organization.

A) True
B) False

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The GRI guidelines are intended to complement GAAP by providing the basis for credibility and precision in financial reporting.False: The GRI guidelines are intended to complement GAAP by providing the basis for credibility and precision in non-financial reporting.Medium;Comprehension

A) True
B) False

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In the POLC framework,what stage is setting and managing goals and objectives? Within the planning facet of POLC,goals and objectives serve a growing function in product/service.If goals and objectives are to be achieved,and improve the competitive position of the firm,then the organizing,leading,and controlling stages must address goals and objectives as well.Easy;Knowledge

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Within the planning facet of POLC,goals ...

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By relying on _________________,the scorecard forces managers to come to agreement on the metrics they will use to translate their lofty visions into realities.

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The following is NOT considered a best practice when managing performance evaluations:


A) Determine how best to use the Balanced Scorecard
B) Ensure that all key staff are involved in the development of the performance management processes
C) Provide additional training for supervisors on how to conduct the mid-year and year-end performance reviews
D) Plan to modify the performance management system over time

E) C) and D)
F) A) and B)

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