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Organizations are collections of people who work together and coordinate their actions to achieve a wide variety of goals or desired future outcomes.

A) True
B) False

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Managers identify and select appropriate organizational goals and courses of action to perform the ______________ task.


A) planning
B) organizing
C) leading
D) controlling
E) commanding

F) A) and B)
G) B) and E)

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Restructuring involves contracting with another company in a low-cost country abroad to have it perform a work activity the organization previously performed itself.

A) True
B) False

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Organizations appoint turnaround CEOs when the organizations become more efficient and effective.

A) True
B) False

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A formal system of reporting relationships that coordinates and motivates organizational members so that they work together to attempt to achieve organizational goals is called an organizational:


A) culture.
B) psychology.
C) structure.
D) assimilation.
E) chart.

F) A) and D)
G) All of the above

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Pressure to increase performance may induce managers to behave unethically.

A) True
B) False

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Which of the following is an appropriate definition of organizational performance?


A) It is the process of obtaining,analyzing,and recording information about the relative worth of an employee to the organization.
B) It is a measure of how efficiently and effectively managers use available resources to satisfy customers and achieve organizational goals.
C) It is an approach to modeling organizations using one-on-one interactions between members of the organization as a proxy for all value-adding activities in the organization.
D) It is a management framework that uses and integrates existing management methods and techniques to help teams deliver ever-improving services.
E) It is a measure of the interaction between the managerial culture,the workplace culture,and the surrounding culture.

F) A) and C)
G) D) and E)

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Organizations are efficient when managers maximize the amount of input resources.

A) True
B) False

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Discuss the managerial function of leading.What is its outcome?

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In leading,managers articulate a clear o...

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Organizations that operate and compete in more than one country are known as ____________ organizations.


A) domestic
B) central
C) holding
D) quasi-autonomous
E) global

F) B) and E)
G) B) and C)

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Which of the following processes gives the managers the ability to measure performance accurately and regulate organizational efficiency and effectiveness?


A) Controlling
B) Planning
C) Organizing
D) Leading
E) Staffing

F) A) and D)
G) A) and C)

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What does the managerial function of controlling involve?

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In controlling,the task of managers is t...

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As managers articulate a clear organizational vision for the organization's members to accomplish and as they energize and enable employees so that everyone understands the part they play in achieving organizational goals,the managers are ______________.


A) planning
B) organizing
C) controlling
D) commanding
E) leading

F) A) and C)
G) A) and B)

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Susan,the CEO of United Group Ltd. ,reviews the performance of her company in the past month's Profit & Loss Statement to determine if the company is on pace to meet the planned sales and profitability goals.Susan is engaged in which of the following managerial functions?


A) Planning
B) Organizing
C) Staffing
D) Controlling
E) Leading

F) B) and C)
G) B) and D)

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Being a part of top management at a large fast food chain,Donald is most likely to spend more of his time in:


A) planning and organizing resources.
B) planning and controlling nonmanagerial employees.
C) planning and leading first-line managers.
D) organizing resources and controlling nonmanagerial employees.
E) organizing resources and leading first-line managers.

F) B) and C)
G) B) and D)

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Fresh Farms,Inc. ,is facing financial problems.In order to tackle the situation,the management has decided to reduce the number of middle managers by 20 percent to help them cut costs.This is an example of:


A) telecommuting.
B) restructuring.
C) outsourcing.
D) empowering.
E) innovating.

F) A) and E)
G) B) and D)

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Identifying and selecting appropriate organizational goals and courses of action help managers perform the planning task.

A) True
B) False

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The ability of one organization to outperform other organizations because it produces desired goods or services more efficiently and effectively than its competitors is known as its:


A) competitive advantage.
B) strategy.
C) absolute advantage.
D) goal.
E) mission.

F) C) and D)
G) All of the above

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Which of the following refers to a cluster of decisions concerning what organizational goals to pursue,what actions to take,and how to use resources to achieve these goals?


A) Synergy
B) Value
C) Strategy
D) Mission
E) Business model

F) A) and D)
G) A) and C)

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Define efficiency.When is an organization said to be efficient?

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Efficiency is a measure of how productiv...

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