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The middle managers supervise the supervisors.

A) True
B) False

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_____ is a measure of the appropriateness of the goals that managers have selected for the organization to pursue and the degree to which the organization achieves those goals.


A) Efficiency
B) Generalizability
C) Reliability
D) Utility
E) Effectiveness

F) None of the above
G) C) and D)

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What are the reasons behind studying management?

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Some of the reasons of studying manageme...

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Organizations are collections of people who work together and coordinate their actions to achieve a wide variety of goals,or desired future outcomes.

A) True
B) False

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_____ is the creation of a new vision for a struggling company based on a new approach to planning and organizing to make better use of a company's resources and allow it to survive and prosper.


A) Performance management
B) Total quality management
C) Scientific management
D) Turnaround management
E) Impression management

F) None of the above
G) B) and E)

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To perform the _____ task,managers identify and select appropriate organizational goals and courses of action.


A) planning
B) organizing
C) leading
D) controlling
E) commanding

F) A) and E)
G) A) and C)

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Organizations are efficient when managers maximize the amount of input resources.

A) True
B) False

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The strategy of delivering new,exciting,and unique products to the customers is known as a _____ strategy.


A) low-cost
B) disintermediation
C) centralization
D) penetration
E) differentiation

F) A) and B)
G) D) and E)

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The number of students competing for places in business courses is on a constant decline.

A) True
B) False

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In what order do managers typically perform the managerial functions?


A) Organizing, planning, controlling, leading
B) Organizing, leading, planning, controlling
C) Planning, organizing, leading, controlling
D) Planning, organizing, controlling, leading
E) Leading, organizing, planning, controlling

F) C) and D)
G) B) and C)

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What does the managerial function of controlling involve?

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In controlling,the task of managers is t...

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Which of the following is true of middle managers?


A) They decide how the different departments should interact.
B) They are responsible for daily supervision of the nonmanagerial employees who perform the specific activities necessary to produce goods and services.
C) They develop and fine-tune skills and know-how that allow the organization to be efficient and effective.
D) They are responsible for the performance of all departments.
E) They establish organizational goals.

F) C) and D)
G) A) and C)

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Departmental skills that create a core competency give an organization a competitive advantage.

A) True
B) False

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Identify and briefly define the three major types of managerial skills.

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The three types of managerial skills are...

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First-line managers:


A) increase efficiency by helping middle-level managers better use resources to reduce manufacturing costs or improve customer service.
B) are also known as supervisors.
C) are at the top of the managerial hierarchy.
D) work in one single department of an organization.
E) are responsible for finding the best way to organize human and other resources to achieve organizational goals.

F) A) and C)
G) A) and B)

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The array of technical skills managers need is independent of the position they hold in their organizations.

A) True
B) False

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Identify the three levels of management and explain the basic responsibilities of each.

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The three levels are first-line managers...

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Turnaround management is the creation of a new vision for a struggling company based on a new approach to planning and organizing to make better use of a company's resources and allow it to survive and prosper.

A) True
B) False

Correct Answer

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The ability to analyze and diagnose a situation and to distinguish between cause and effect demonstrates a manager's:


A) interpersonal skills.
B) conceptual skills.
C) human skills.
D) technical skills.
E) communication skills.

F) B) and E)
G) C) and D)

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The planning,organizing,leading,and controlling of human and other resources to achieve organizational goals efficiently and effectively is known as management.

A) True
B) False

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