FiltersDone

Question type

Essay

Multiple Choice

Short Answer

True False

Matching

Exam 7: Management and Leadership

Show Answer

Share

---

All types

Filters

Study Flashcards

Question 71

Multiple Choice

Review LaterAdd Note

Review Later

Which of the following is involved in setting work standards and schedules needed to implement the firm's tactical objectives?

A) Mission statement
B) Tactical planning
C) Operational planning
D) Contingency planning

E) None of the above
F) A) and D)

Correct Answer

verified

Show Answer

Question 72

True/False

Review LaterAdd Note

Review Later

The CIO, COO, and CFO are classified as top management positions.

A) True
B) False

Correct Answer

verified

Show Answer

Question 73

True/False

Review LaterAdd Note

When setting standards used in controlling, it is better to simply state general goals such as "better quality" or "higher levels of consumer satisfaction" than it is to spend a lot of time and effort developing more specific standards.

One step in the rational decision-making model is to develop alternatives.

____________ skills include the ability to perform tasks of a specific department or job, such as selling (marketing) or bookkeeping (accounting)

While goals are measurable, objectives are not.

Mini-Case Lauzy Fare left his position as senior vice president at Blue Skies Electronics a few weeks ago to become the new CEO of Idle Time Gaming. Before joining the new company, Lauzy spent time studying Idle Time's competitive position and talking to employees in all divisions and at all levels of the organization. Based on his findings, Lauzy believes that Idle Time has potential, but also faces some serious challenges if it expects to grow. Lauzy found that when confronted by him, most of Idle Time's professional employees seemed almost afraid to express their opinions. He learned that Otto Craddick, the previous CEO and founder of the company, viewed himself as the boss, and, as such, micromanaged every aspect of the business. This discouraged employees from using their own initiative and ideas to solve problems. For example, Otto required sales and service representatives to get his approval before they made any major commitments to customers. Otto's policy prevented the organization from responding quickly to customer requests, so sales were lost. Unlike his predecessor, Lauzy believes it is important for sales and service personnel to be able to deal with many types of customer requests without needing approval from top management. He is confident that giving employees the authority and flexibility to deal with customers, and providing them with the training and resources to help them do so, will improve morale within the company, create customer satisfaction, and grow revenues. Lauzy also wants to make workers throughout the organization feel more appreciated. He plans to continue meeting with them on a regular basis to seek their advice. He hopes his work colleagues will eventually respond to his leadership style. He has already encouraged middle managers to get employees more involved in decision making, and has suggested some problem-solving techniques the managers could try. Although he thought that changing the rigidity of the company culture would be his first challenge at the new firm, Lauzy quickly realized that there were no standards in place to measure the progress of changes in internal morale, customer satisfaction, and profitability. He has asked managers in those departments to spend more time setting performance standards and then monitoring actual performance. Lauzy is confident that in a relatively short period of time internal changes will lead to good company performance. As a member of top management, Lauzy performs a variety of important tasks. -Lauzy favors problem-solving techniques that allow teams of workers to freely identify and discuss possible solutions to a problem without having their ideas censored. Which of the following is a problem-solving technique that Lauzy is likely to suggest to his managers?

__________ is choosing among two or more alternatives

Harper is a sales rep for an eyeglass company. The company is always on the cutting edge of trendy designs. In her job, she frequently relies on the marketing department to provide her with information and materials. When using customer satisfaction to judge the success of their company, Harper's managers should:

Zoe is a middle manager at Watta-Deihl Incorporated. The company's top management has just announced that they are going to initiate a policy of empowerment. In order for this policy to succeed, Zoe and other managers will need to adopt a more autocratic style of leadership.

_____________ involves creating a vision for others to follow, establishing corporate values and ethics, and transforming the way an organization does business so that it is more effective and efficient

Managers must earn the trust of their employees.

Empowerment means that more authority and responsibility is given to top management.

Juanita is a project manager for a group of experienced and creative programmers at Idle Time Gaming, a publisher of popular computer games. Since the programmers are bright, creative, and highly motivated, Juanita brainstorms basic ideas with her group, then allows the programmers a great deal of freedom to do what it takes to reach the agreed-upon objectives. Juanita is using a free-rein leadership style.

Staffing is a less important management function today than in the past.

A __________ is an overall explanation of why an organization exists and where it is trying to head

__________ are specific, short-term, measurable results an organization wants to achieve in order to fulfill its long-term goals

A basic difference between goals and objectives is that goals are:

Management carries out of the vision created by leadership.

Objectives should be expressed as broad, general principles rather than as specific short-term results.