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Exam 7: Management and Leadership

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Question 21

Multiple Choice

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____________ is concerned with finding the right information and making that information accessible and understood by everyone in an organization

A) Mission management
B) Data management
C) Knowledge management
D) Auditing

E) A) and B)
F) B) and C)

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Question 22

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Problem solving is more formal than using the rational decision-making model.

A) True
B) False

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Question 23

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First-line managers typically spend less time on conceptual tasks and more time on technical skills.

A vision for a company is:

Leadership is the management function of checking to determine whether or not an organization is progressing toward its objectives, and taking corrective action if it is not.

PMI is a problem-solving technique that involves listing pluses, minuses and implications.

One trend of the leading management function is to empower employees, giving them as much freedom as possible to become self-directed and self-motivated.

Jack, a manager with Tiny Tots Toy Company, has just participated in a meeting that looked at future trends in the toy industry, and identified new challenges and opportunities for Tiny Tots. Jack's participation in this meeting was part of the organizing function of management.

In traditional organizations, ____________ involves giving explicit instructions to workers, telling them what to do to meet the goals and objectives of the organization

Managers in progressive organizations tend to emphasize teamwork and cooperation rather than discipline and giving orders.

Well-known retired basketball coach Bob Knight was known for his emotional antics at Indiana University and Texas Tech. If you talk with Bob, he believes in total dedication from his team and total compliance to his style of coaching. It's "his way or the highway." Bob typifies the _____________ style of leader

A(n) __________ would be used by a department manager as a tool for making daily and weekly assignments

___________ involves recruiting, hiring, motivating, and retaining the best people available to accomplish the company's objectives

Kayla is a supervisor who manages a production line. She spends several hours each week developing specific employee work assignments and production schedules for the coming week so that the production department can meet its short-term production objectives. This suggests that a significant component of Kayla's job involves:

When managers work on creating conditions and systems to ensure that everything and everyone works together to achieve the organization's goals, they are involved in the __________ function of management

Tactical planning involves making decisions about which customers to serve, what products or services to sell, and the geographic areas in which the firm will compete.

The Adapting to Change box reflects upon the use of Twitter and other social media sources to measure customer satisfaction. GM employees scanned various social media sites to stay current with customer perceptions and complaints. It is important that customers perceive that products and services are meeting or exceeding the standards that companies set. The _____________ of management involves the monitoring of product and service performance

The downsizing that has occurred in recent years has __________ middle managers in many organizations

Heather has a strong desire to maintain and preserve order and stability. She is very good at developing tactical plans to achieve her company's goals and objectives. These characteristics suggest that Heather has characteristics of an exceptional leader.

The traits that characterize participative leaders include flexibility, good listening skills, and empathy.