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Exam 7: Management and Leadership

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Question 101

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A statement about why an organization exists and what it is trying to achieve is called the organization's directive.

A) True
B) False

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Question 102

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The ability to plan, coordinate, and delegate are among a manager's most basic technical skills.

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Question 103

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Today's progressive managers:

The SWOT analysis helps firms identify competitive threats and market opportunities.

Financing is one of the four key functions of management.

The __________ style of leadership is characterized by making managerial decisions without consulting others

When we think of successful music entertainment groups of the past 60 years, the Beatles almost always appear in the top 5! In the early days, the entertainment group's life cycle could have ended as so many other rock groups do-here today, gone tomorrow. The four musicians were definitely creative and passionate about their craft and genre of music. As the informal leader of the group, John Lennon _____________ the others to make important compositional contributions. All four members had the opportunity to create musical compositions and receive copyright credit for their contributions

__________ are units within an organization that receive services from other units within the organization

Due to the fact that employees today often know much more about technology and the technical aspects of their jobs than their managers do, progressive managers emphasize teamwork and cooperation as a strategy for getting work done.

In order to ensure effective implementation, managers should make only one set of plans and carefully follow them to ensure that the organization's objectives are achieved.

The autocratic style of leadership can be very effective in emergency situations.

Rebecca is concerned about the number of customers complaining about the poor service provided by the department she manages for a hardware store. She is convinced that her employees can provide better service and cut complaints significantly. Rebecca has set a goal for her department to reduce customer complaints by 15% within six months. This goal is an example of the type of performance standard needed for effective controlling.

Because economic and competitive environments frequently change, organizations should:

When managers determine that an organization is not making sufficient progress toward achieving its goals and objectives and they develop corrective measures, they are involved in:

The SWOT analysis focuses only on the internal activities of the firm, while a PERT analysis is used to review the external environment in which the firm operates.

__________ planning determines the major goals of an organization and lays the foundation for obtaining and using resources to achieve those goals

Supervisory managers usually work more with ideas than with people.

If managers do a good job planning and organizing, there shouldn't be a need for them to be involved with controlling.

Autocratic leadership is most effective with workers who like to work independently and make their own decisions.

__________ involves setting the organization's vision, goals, and objectives