Question 1

Brainstorming is coming up with as many solutions as possible in a short period of time with a focus toward not censoring anyone's ideas.

Accepted Answer

A) True 
 B)False

Question 2

Continuous planning is not necessary, because plans that worked well in the past are likely to continue to work well in the future.

Accepted Answer

A) True 
 B)False

Question 3

Despite all of the changes in the business environment, the basic way a manager performs his or her job has remained remarkably constant.

Accepted Answer

A) True 
 B)False

Question 4

People who are good leaders also are almost always good managers.

Accepted Answer

A) True 
 B)False

Question 5

Many cities and businesses are now developing contingency plans to respond to potential terrorist attacks.

Accepted Answer

A) True 
 B)False

Question 6

When establishing criteria to measure the success of a customer-oriented business, managers should:

Accepted Answer

A)   limit their attention to financial measures such as profit and return on investment since these are the only objective and quantifiable measures available.
B)   focus most of their attention on measures of employee satisfaction, since without good employees the firm will not be competitive.
C)   focus primarily on financial measures, but pay some attention to nonfinancial concerns.
D)   recognize that, while financial measures are important and should be considered, the purpose of the firm is to satisfy both internal and external customers.E) A) and D)
F) None of the above

Question 7

A key to effective leadership is the ability to:

Accepted Answer

A)   maintain order, stability, and control.
B)   communicate a vision and rally others around that vision.
C)   master the technical details of the jobs performed by subordinates.
D)   maintain an autocratic approach to dealing with others.E) A) and B)
F) A) and C) B

Question 8

Which of the following activities is part of the organizing function of management?

Accepted Answer

A)   Going over a spreadsheet to analyze some financial data
B)   Teaching a new employee how to use a piece of office equipment
C)   Giving front-line workers additional resources needed to provide faster and better service to customers
D)   Developing a broad general strategy to help the organization meet its long-term growth objectivesE) None of the above
F) A) and C)

Question 9

The steps of the controlling function include assigning tasks and establishing procedures to accomplish organizational goals.

Accepted Answer

A) True 
 B)False

Question 10

PMI is a:

Accepted Answer

A)   computer program used to help managers write mission statements.
B)   statistical technique used in the controlling process.
C)   problem-solving technique used to evaluate possible solutions to a problem.
D)   rule of thumb used to determine how many employees should be managed by any single manager.E) C) and D)
F) A) and C)

Question 11

Managers are most effective when they consistently use the same leadership style with every employee assigned to their work group.

Accepted Answer

A) True 
 B)False

Question 12

The CEO of peripheral company QuickDrive uses a leadership style that encourages employees to discuss management issues with the CEO and to work together to resolve those issues in a democratic manner. Which of the following statements would the CEO of QuickDrive most likely make?

Accepted Answer

A)   The key to QuickDrive staying on top in a high-tech industry is not wasting time checking out what other firms do, but to act immediately on my directives.
B)   In a high-tech business, it is more important to invest in technology than to invest in people.
C)   The key to keeping talented employees loyal to QuickDrive is to use a participative management style and treat them with respect, value their ideas, give them the resources they need, and expect great things from them.
D)   Spending a lot of money to buy out competitors for their technology is likely to backfire, because QuickDrive is a leader in technology development.E) B) and C)
F) A) and C)

Question 13

In many smaller firms the manager's role is to direct the employees, telling them exactly what to do.

Accepted Answer

A) True 
 B)False

Question 14

Goals tend to be broad and focus on the long term while objectives tend to be specific and more short term in their focus.

Accepted Answer

A) True 
 B)False

Question 15

Customers who visit any Good As New Appliance Repair Center see a framed statement prominently displayed near the front door. The plaque describes the company's fundamental purposes. In part, it states that "All Good As New Centers operate under the belief that every customer deserves good quality parts, fast and dependable service, and a fair price." The words on this plaque reflect the ____________ of Good As New

Accepted Answer

A)   strategic plan
B)   mission statement
C)   corporate agenda
D)   corporate charterE) B) and C)
F) A) and B)

Question 16

Managers or teams of managers at the lower levels of an organization normally develop strategic plans, but top managers do most of the tactical planning.

Accepted Answer

A) True 
 B)False

Question 17

By completing the courses needed to obtain a college major in accounting, marketing, or some other field, a student can go a long way toward acquiring the _________ skills managers need to rise through the ranks of their area of specialization

Accepted Answer

A)   autocratic
B)   technical
C)   human relations
D)   secondaryE) None of the above
F) A) and B)

Question 18

Pro Fit, Inc., a maker of men's sportswear, has just reported a record profit. This proves that the firm is successfully achieving its goals.

Accepted Answer

A) True 
 B)False  False

Question 19

The visual illustration of the relationships among the people within an organization that shows who is accountable for the work and who reports to whom is called a Gantt Chart.

Accepted Answer

A) True 
 B)False  False

Question 20

Which of the following best summarizes the type of leader future organizations are likely to need? In the future, organizations will need leaders who:

Accepted Answer

A)   supply both a vision and a moral and ethical foundation for growth.
B)   provide the sense of stability and orderliness the organization needs to withstand the challenges posed by a changing environment.
C)   have a strong track record of focusing on the accomplishment of financial objectives.
D)   are effective at using autocratic techniques.E) A) and B)
F) A) and C)

Exam 7: Management and Leadership

Brainstorming is coming up with as many solutions as possible in a short period of time with a focus toward not censoring anyone's ideas.

Correct Answer
verified

Continuous planning is not necessary, because plans that worked well in the past are likely to continue to work well in the future.

Correct Answer
verified

Despite all of the changes in the business environment, the basic way a manager performs his or her job has remained remarkably constant.

Correct Answer
verified

People who are good leaders also are almost always good managers.

Correct Answer
verified

Many cities and businesses are now developing contingency plans to respond to potential terrorist attacks.

Correct Answer
verified

When establishing criteria to measure the success of a customer-oriented business, managers should:

Correct Answer
verified

A key to effective leadership is the ability to:

Correct Answer
verified
B

Which of the following activities is part of the organizing function of management?

Correct Answer
verified

The steps of the controlling function include assigning tasks and establishing procedures to accomplish organizational goals.

Correct Answer
verified

PMI is a:

Correct Answer
verified

Managers are most effective when they consistently use the same leadership style with every employee assigned to their work group.

Correct Answer
verified

The CEO of peripheral company QuickDrive uses a leadership style that encourages employees to discuss management issues with the CEO and to work together to resolve those issues in a democratic manner. Which of the following statements would the CEO of QuickDrive most likely make?

Correct Answer
verified

In many smaller firms the manager's role is to direct the employees, telling them exactly what to do.

Correct Answer
verified

Goals tend to be broad and focus on the long term while objectives tend to be specific and more short term in their focus.

Correct Answer
verified

Correct Answer
verified

Managers or teams of managers at the lower levels of an organization normally develop strategic plans, but top managers do most of the tactical planning.

Correct Answer
verified

By completing the courses needed to obtain a college major in accounting, marketing, or some other field, a student can go a long way toward acquiring the _________ skills managers need to rise through the ranks of their area of specialization

Correct Answer
verified

Pro Fit, Inc., a maker of men's sportswear, has just reported a record profit. This proves that the firm is successfully achieving its goals.

Correct Answer
verified
False

The visual illustration of the relationships among the people within an organization that shows who is accountable for the work and who reports to whom is called a Gantt Chart.

Correct Answer
verified
False

Which of the following best summarizes the type of leader future organizations are likely to need? In the future, organizations will need leaders who:

Correct Answer
verified

Exam 7: Management and Leadership

Brainstorming is coming up with as many solutions as possible in a short period of time with a focus toward not censoring anyone's ideas.

Correct AnswerverifiedShow Answer

Continuous planning is not necessary, because plans that worked well in the past are likely to continue to work well in the future.

Correct AnswerverifiedShow Answer

Despite all of the changes in the business environment, the basic way a manager performs his or her job has remained remarkably constant.

Correct AnswerverifiedShow Answer

People who are good leaders also are almost always good managers.

Correct AnswerverifiedShow Answer

Many cities and businesses are now developing contingency plans to respond to potential terrorist attacks.

Correct AnswerverifiedShow Answer

When establishing criteria to measure the success of a customer-oriented business, managers should:

Correct AnswerverifiedShow Answer

A key to effective leadership is the ability to:

Correct AnswerverifiedB

Which of the following activities is part of the organizing function of management?

Correct AnswerverifiedShow Answer

The steps of the controlling function include assigning tasks and establishing procedures to accomplish organizational goals.

Correct AnswerverifiedShow Answer

PMI is a:

Correct AnswerverifiedShow Answer

Managers are most effective when they consistently use the same leadership style with every employee assigned to their work group.

Correct AnswerverifiedShow Answer

The CEO of peripheral company QuickDrive uses a leadership style that encourages employees to discuss management issues with the CEO and to work together to resolve those issues in a democratic manner. Which of the following statements would the CEO of QuickDrive most likely make?

Correct AnswerverifiedShow Answer

In many smaller firms the manager's role is to direct the employees, telling them exactly what to do.

Correct AnswerverifiedShow Answer

Goals tend to be broad and focus on the long term while objectives tend to be specific and more short term in their focus.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Managers or teams of managers at the lower levels of an organization normally develop strategic plans, but top managers do most of the tactical planning.

Correct AnswerverifiedShow Answer

By completing the courses needed to obtain a college major in accounting, marketing, or some other field, a student can go a long way toward acquiring the _________ skills managers need to rise through the ranks of their area of specialization

Correct AnswerverifiedShow Answer

Pro Fit, Inc., a maker of men's sportswear, has just reported a record profit. This proves that the firm is successfully achieving its goals.

Correct AnswerverifiedFalse

The visual illustration of the relationships among the people within an organization that shows who is accountable for the work and who reports to whom is called a Gantt Chart.

Correct AnswerverifiedFalse

Which of the following best summarizes the type of leader future organizations are likely to need? In the future, organizations will need leaders who:

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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B

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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False

Correct Answer
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False

Correct Answer
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