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External recruitment sources are usually cheaper to use than internal sources.

A) True
B) False

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Today's workers tend to be very loyal, as evidenced by declining turnover rates in most industries.

A) True
B) False

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A fringe benefit plan where employees choose the package of benefits they want up to a certain dollar amount is called a __________ plan.


A) cafeteria-style
B) variable lifestyle
C) 401K
D) flexible spending

E) B) and C)
F) A) and C)

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Today, fringe benefits account for approximately ______ percent of total payroll costs.


A) 6
B) 18
C) 24
D) 30

E) A) and D)
F) B) and D)

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All states in the U.S. require pre-employment physical exams for select groups of applicants.

A) True
B) False

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Betty Roosevelt is a human resource manager with Avondale Industries. Her current assignment is to revise and update Avondale's employment testing procedures. Betty should:


A) design tests that are directly related to an applicant's ability to perform the job.
B) write tests sufficiently difficult that only a small fraction of qualified workers can pass them.
C) design tests that measure general aptitudes rather than ability to do the job.
D) inform her superiors that such tests are now illegal.

E) A) and B)
F) B) and C)

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Hot desking means sharing a desk with another employee.

A) True
B) False

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According to the Spotlight on Small Business box, which of the following strategies can be used to attract qualified employees to work for a small business?


A) Test-drive an employee
B) Post job openings in the local supermarket
C) Hire permanent employees with the promise of health insurance as a benefit
D) Offer an initial high starting salary

E) A) and B)
F) C) and D)

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Today's workers place a lower priority on leisure time than they did in the past.

A) True
B) False

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Essentially, the steps of the human resource plan require the HR professional to (1) take inventory of the type of workers (including the skills of the workers) that the business already has, in order to determine if it has the most up-to-date workforce for its needs; he/she then proceeds with (2) analyzing each job; (3) forecasting the firm's requirements for various job titles; and (4) making a determination of the future supply of skilled labor available to meet the demands of the business. Lastly, the HR professional (5) develops a human resource strategic plan.

A) True
B) False

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Selection is the process of gathering information and deciding who should be hired, under legal guidelines, for the best interests of the individual and the organization.

A) True
B) False

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In 2008, Congress passed the Americans with Disabilities Amendments Act. What was the scope of the changes?


A) This law placed added emphasis on the hiring of employees with "visible" disabilities.
B) This law decreased the fine for businesses that do not employ disabled persons but followed through with a tax break for businesses who hire disabled citizens.
C) The amendment widened the scope of what disabilities are covered under the act.
D) In light of so many soldiers coming back from the war, the amendment re-focused disabilities to include only physical disabilities.

E) A) and B)
F) A) and C)

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What are the main provisions of the Americans with Disabilities Act, and how have these provisions affected human resource management in American companies?

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The Americans with Disabilities Act requ...

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Steve is gathering information about the names, ages, education, specialized skills, and capabilities of all of his firm's employees. The information Steve is acquiring suggests he is working on a:


A) performance evaluation.
B) human resource inventory.
C) job description.
D) Gantt chart.

E) All of the above
F) A) and C)

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Steve works in purchasing for the Department of the Army on the east coast. He arrives at work at 6:00 a.m. and leaves by 3:00 p.m. He enjoys this schedule because he is an early riser. A disadvantage to the government in allowing Steve to use flextime is:


A) morning workers are never as productive as afternoon workers.
B) there is a one-hour window of opportunity to talk with defense contractors on the west coast, who work 8:00 a.m. to 5:00 p.m.
C) this system will increase absenteeism.
D) the government is required to hire twice as many people and spend additional funds training these individuals.

E) C) and D)
F) A) and B)

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Top managers at Unifaze Corporation have decided that the company must downsize, but are concerned about the effect the reduction in employment will have on the morale of the remaining employees. One way top management could keep morale from suffering would be to establish an early retirement program.

A) True
B) False

Correct Answer

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The Amabala Corporation is reorganizing to make more extensive use of teams. The company plans to continue paying its workers based on their individual performance. This approach is likely to maximize the success of the team by encouraging all team members to exert their best effort.

A) True
B) False

Correct Answer

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