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A(n) __________ sells general merchandise directly from the manufacturer at a discount; items may be discontinued or have certain product flaws.


A) department store
B) discount store
C) outlet store
D) specialty store

E) A) and B)
F) A) and C)

Correct Answer

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Saul-Mart is the name of a new chain of discount stores. A major part of Saul-Mart's competitive strategy is likely to be based on keeping its prices lower than those of other types of retailers.

A) True
B) False

Correct Answer

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Pattie Bunz operates the Zestee Burgers restaurant. The cost of pickles, onions, buns, catsup, and meat patties would all be considered variable costs for her type of business.

A) True
B) False

Correct Answer

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Social media offers opportunities for positive and negative word-of-mouth promotion.

A) True
B) False

Correct Answer

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A firm that wants to distribute its products as widely in a market as possible would use a(n) ___________ distribution strategy.


A) extensive
B) shotgun
C) universal
D) intensive

E) A) and B)
F) B) and C)

Correct Answer

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Which of the following statements about global advertising is most correct?


A) Firms should avoid advertising in foreign markets and rely instead on other elements of their promotion mix, such as personal selling and public relations.
B) Television is the best advertising medium for U.S. firms trying to promote their products in foreign countries.
C) Global advertising involves developing a single promotional strategy that can be implemented worldwide.
D) Given the lower incomes of consumers in many foreign countries, the best way to promote American goods is utilizing a low-price strategy.

E) All of the above
F) A) and B)

Correct Answer

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A firm's promotion mix refers to the combination of different promotional tools used to persuade consumers to participate in an exchange.

A) True
B) False

Correct Answer

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Successful firms maintain consistency in their marketing mix strategies throughout the product life cycle.

A) True
B) False

Correct Answer

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When it comes to reaching global markets, evidence supports the conclusion that the "one size fits all" approach to promotional mix design is best.

A) True
B) False

Correct Answer

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Which of the following is a B2B sales promotion activity?


A) Contests
B) Advertising
C) Vending sales
D) Conventions

E) A) and C)
F) All of the above

Correct Answer

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Folgers's ____________ allows customers to easily identify this product from other coffee products.


A) patent
B) trade symbol
C) brand name
D) brand equity

E) B) and C)
F) A) and D)

Correct Answer

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Any marketing method that directly links manufacturers or intermediaries with the ultimate consumer could be classified as:


A) direct selling.
B) online marketing.
C) direct marketing.
D) kiosk-based.

E) B) and D)
F) None of the above

Correct Answer

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While some products remain in the introductory stage of the product life cycle for years, other products may go through the entire cycle in a few months.

A) True
B) False

Correct Answer

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Newspapers, radio, and directories are especially attractive to local advertisers.

A) True
B) False

Correct Answer

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Miranda is a marketing manager for a large manufacturer. Her boss has asked her to evaluate a new-product idea. One of the things Miranda wants to determine is how much of this product her firm would have to sell in order to break even. In order to compute this break-even level of sales, she will need to know the price of the good, the total fixed costs, and variable cost of producing each unit.

A) True
B) False

Correct Answer

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Which of the following would a firm most likely use to differentiate its product?


A) financial differences
B) increased production
C) elaborate packaging
D) manual warehousing

E) B) and C)
F) All of the above

Correct Answer

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One way firms can gain a competitive advantage without relying on low prices is by developing close, friendly relationships with their customers.

A) True
B) False

Correct Answer

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Anheuser-Busch/In Bev Company, Inc., has been given the exclusive right to the name Budweiser and is legally protected from others using this name by the __________ they hold.


A) licensing agreement
B) brand name
C) copyright
D) trademark

E) All of the above
F) C) and D)

Correct Answer

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Advertising reaches a national audience more effectively than it communicates with a local market.

A) True
B) False

Correct Answer

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The costs added by marketing intermediaries usually outweigh the value they create.

A) True
B) False

Correct Answer

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