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Marketers provide a total of four types of utility: primary, secondary, marginal, and total.

A) True
B) False

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The costs added by marketing intermediaries usually outweigh the value they create.

A) True
B) False

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Even though all of the hardware stores that operate under the name of Hardie's Hardware are independently owned and managed, they have signed an agreement to participate in chain promotions, and cooperate as a unified system of stores. The Hardie's Hardware stores are using a distribution system known as a wholesaler-sponsored chain.

A) True
B) False

Correct Answer

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The characteristic that all forms of direct marketing have in common is that they:


A) are carried out by agents or brokers.
B) involve face-to-face or teleconferencing sessions with the customer.
C) include some type of activity that directly links manufacturers to the ultimate consumer.
D) make use of exclusive distribution systems with a network of traditional "bricks and mortar" stores.

E) All of the above
F) B) and C)

Correct Answer

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Agents are marketing intermediaries who take title to the goods they distribute and provide credit to customers who need it.

A) True
B) False

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Although there have been some unethical firms involved in multilevel marketing, this form of retailing remains quite successful.

A) True
B) False

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Some economists would say that intermediaries add costs to the channel of distribution and need to be eliminated.

A) True
B) False

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A common trait of corporate distribution systems, administered distribution systems, contractual distribution systems and supply chains is that they all:


A) are arrangements which seek to distribute goods more efficiently by eliminating most functions performed by marketing intermediaries.
B) seek to consolidate and control the distribution system by having one firm own all of the distribution functions.
C) attempt to improve the efficiency of distribution systems by linking the firms together in a formal relationship.
D) have been replaced by more efficient distribution systems relying heavily on online linkages.

E) C) and D)
F) None of the above

Correct Answer

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Qwikship is a new delivery company that wants to compete against FedEx and UPS in the United States, Canada, and Mexico. One of the keys to Qwikship's success will be the ability to establish large storage warehouses at a few key locations throughout North America.

A) True
B) False

Correct Answer

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___________ is the sale of goods and services by telephone.


A) Cel-tailing
B) Teleselling
C) Telemarketing
D) Direct marketing

E) A) and B)
F) A) and C)

Correct Answer

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Wholesalers are marketing intermediaries who sell goods or services to ultimate consumers.

A) True
B) False

Correct Answer

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Which of the following statements about marketing intermediaries is true?


A) All channels of distribution must contain at least one marketing intermediary.
B) Marketing intermediaries and their functions can be eliminated.
C) Marketing intermediaries survive because they can perform marketing functions faster and more cheaply than producers and consumers.
D) The costs added to products by marketing intermediaries usually exceed the value they add to products.

E) None of the above
F) C) and D)

Correct Answer

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A broker can expect to earn a fixed amount of profit for her efforts regardless of the dollar value of the contract she negotiated.

A) True
B) False

Correct Answer

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Nina Corby owns a card shop in a small shopping center where she sells cards produced by a national company. Nina sells to final customers, so she is a:


A) merchant wholesaler.
B) retailer.
C) rack jobber.
D) channel captain.

E) A) and D)
F) None of the above

Correct Answer

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Railroads are an energy-efficient mode of transporting many types of goods.

A) True
B) False

Correct Answer

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Companies who send salespeople to customers' homes or places of work are making use of __________ selling.


A) direct
B) point of contact
C) downline
D) nonretail

E) None of the above
F) A) and B)

Correct Answer

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Merchant wholesalers do not take title to the goods they handle.

A) True
B) False

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Department stores offer a wide variety of products that are sold in separate departments.

A) True
B) False

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In retail cooperatives, the members of the distribution system are bound to cooperate by a contractual agreement.

A) True
B) False

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Delivery, installation, and follow-up services are the most common ways that marketing intermediaries provide information utility.

A) True
B) False

Correct Answer

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