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Exam 9: Production and Operations Management

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Question 111

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According to the Making Ethical Decisions box,titled,"Stay or Leave?",a firm must give its employees _______________ before closing and/or moving to another location.

A) bonuses equal to 1½ times their regular monthly pay
B) 2 weeks notice
C) a golden handshake
D) 60 days notice

E) None of the above
F) C) and D)

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Question 112

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The National Bicycle Company of Japan makes 18 bicycle models in more than 2 million combinations,with each combination designed to fit the needs of a specific customer.The customer chooses the model,size,color,and design.An analysis of this company's operation would indicate that it uses:

A) lean manufacturing.
B) flexible production.
C) mass customization.
D) continuous production.

E) B) and D)
F) A) and C)

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Question 113

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__________ involves computers directly in the production process.

The Ritz-Carlton hotel offers restaurants with the finest service,elevators that run smoothly,and a front desk that processes people quickly.Many times fresh-cut flowers are in the lobbies and dishes of fruit are in each room.__________ is responsible for implementing these customer benefits.

Millennium,Inc,a leading producer of environmentally friendly cleaning agents is looking for a site for a new production facility.The company is mainly focusing on sites that are close to major highways and rail hubs and are not too far from some major population centers.This suggests that an important location consideration for Millennium is:

An assembly process involves physically or chemically manipulating raw materials to create a product.

Which of the following statements best describes the distinction between production management and operations management? Production management involves:

Service businesses know that in order to delight customers they must be able to anticipate their needs.

Manufacturing output in the U.S.continues to increase.The high unemployment of skilled workers who previously worked in the manufacturing sector ________________________.

A company becomes lean by _________ its capacity to produce high-quality goods,while ___________ its need for resources.

Production management is the traditional term used to describe all the activities managers do to help their firms create:

The U.S.economy is now dominated by the _________ sector.

___________ is a technique to analyze and sequence tasks involved in completing a project,to estimate the time needed to complete each task,and to determine the minimum amount of time needed to complete each project.

Despite its early promise,computer-aided design has not met with much success in increasing productivity.

Flexible manufacturing systems use machines that are designed to do a multitude of tasks so that they can produce a variety of goods.

Which of the following is an important part of operations management?

Manufacturing companies are concerned with production management,while service companies are concerned with operations management.

The Baldrige standards measure a firm's quality in several key areas including planning,leadership,and customer and market focus.

The operations planning practice of inputting sales forecasts into computer software that accurately predicts the amount and timing of materials needed to complete products and projects is _______________.

In recent years,operations management has become more focused on providing services,because that is where the growth and profit potential is greatest.