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Exam 9: Production and Operations Management

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Question 121

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Modular facilities layouts consist of:

A) teams of workers who work together on a complex assembly.
B) lines of workers who do a small series of tasks and then pass along the product through the line to the next worker.
C) virtual companies and their supplier relationships.
D) workers who have a model in front of them that they try to replicate several times.

E) C) and D)
F) A) and B)

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Question 122

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Overall, American firms that have tried to use just-in-time inventory systems generally report disappointment with the results.

A) True
B) False

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Question 123

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Computers and robots are only useful in continuous production processes where the same type of product is produced many times.

HandZone, a manufacturer of high-quality gloves and a variety of accessories, already has both computer-aided design and computer-aided manufacturing. Unfortunately, the two systems cannot communicate with each other. David Warmdigit, a production manager at HandZone, has heard about some software that allows CAD and CAM to work together, and wants to learn more about it. David is interested in:

The main difference between process manufacturing and an assembly process is that process manufacturing uses sophisticated robots and automated machinery to produce a good or service, while an assembly process uses labor and simple tools to make a product.

Contemporary producers and their suppliers:

In manufacturing, one way to compete with cheap labor is to:

Wild Bill's Cap Emporium offers to produce hats and caps according to customers' requests. Wild Bill's utilizes a(n) :

Rysler Motors currently uses an ERP system to manage all of its production operations and coordinate them with the other operations of the company. The company also wants to implement a just-in-time (JIT) inventory system. Unfortunately for Rysler, ERP is incompatible with JIT, so if it adopts the new inventory system it will have to abandon ERP.

Justin is a project manager for a large defense systems company. Each contract for sophisticated weaponry requires the cooperation of several firms. Each time Justin begins a new project, he reviews what it takes to successfully complete a project. Which of the following would not constitute one of his goals?

The U.S. economy is now dominated by the _________ sector.

Joel was planning a new product launch. He knew that the art department was ready to work on the promotional pieces now, but they couldn't start until the marketing strategy group established the price point and the purchasing department obtained the paper needed to design the promotional piece. Establishing price points would take about a week and was dependent on manufacturing getting the costs to the marketing strategy group. This was expected a week from today. The purchasing group indicated the paper could be obtained locally the same day it was requested. Assuming things go as planned and based on this information, which of the following tasks could be as much as a week late without jeopardizing the deadline for the entire project?

In an assembly-line manufacturing layout workers do only a few tasks at a time.

The purchasing function involves searching for quality resources and finding the best suppliers as well as negotiating the best price for the needed items.

Contemporary manufacturers in the U.S. lack the flexibility to use intermittent production processes.

Which of the following statements about operations management in the service sector is most accurate? Operations management in the service sector:

What are the ISO 9000 and ISO 14000 standards? Why are they important?

Upon their return from a recent scuba diving and snorkeling trip on the island of Cozumel, Mexico, Tyler and Diana highly recommended the resort where they stayed. Guest services were extremely prompt in assisting with diving excursions. All resort employees were trained to greet every guest each time they encountered them, whether it was on a pathway to the pools and beaches, or in the restaurants. Many times, the employees even referred to each guest by name. _____________ in the service sector is about creating a good experience for customers.

Companies such as IBM prefer to stay the course and continue to compete by selling products instead of services.

Statistical quality control (SQC) is the process some managers use to continually monitor all phases of the production process to assure that quality is being built into the product from the beginning of the production process.