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Exam 9: Production and Operations Management

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Question 71

Multiple Choice

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A major trend in business is ________, where employees work at least part time at home using a computer.

A) outsourcing
B) riveting
C) outbounding
D) telecommuting

E) B) and C)
F) None of the above

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Question 72

True/False

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Tim and Eric recently started a company focused on rehabbing old houses. Before they buy a house, they use software to create and design the renovation of each room. The program provides them with an estimate of how much of each kind of material is needed, and the orderly progression of tasks that need to be completed. Tim and Eric use computer-aided design.

A) True
B) False

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Question 73

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One of the reasons mass production techniques lost favor is that, despite their ability to keep costs relatively low, mass production lacks flexibility.

Retailing is one area where technology is unlikely to make a big difference in how services are provided.

BeltIn, Inc., is a seat belt manufacturer about 8 miles from two major auto assembly plants. Every two hours, BeltIn delivers seatbelts to each of the plants. The assembly plants only accept the number of seatbelts that they will use in cars during the next two hours after delivery. The auto plants embrace lean manufacturing.

The purpose of determining the critical path on a PERT network is to

While mass customization works well for producers it is not used in the service sector.

ISO 14001 is a collection of the best practices for managing an organization's impact on the environment.

Sparky sees quality control in terms of detecting potential problems to prevent their occurrence and thus save Minimotors money. The quality control process that is most closely linked to Sparky's goal is known as

A process manufacturing layout is frequently used in operations that serve different customers' different needs.

ERP software enables multiple firms to manage all of their operations on the basis of a single, integrated set of corporate data.

A company becomes lean by ________ its capacity to produce high-quality goods, while ________ its need for resources.

Gianni's Gelato, a large ice cream producer on the east coast, wants to license firms in Europe to produce and sell its products. We can conclude that this is good strategy if it wants to save the money it would cost to be ISO 9001 certified because the EU (European Union), unlike U.S. firms, has not yet adopted these standards.

Telecommuting has diminished in popularity as a strategy for linking employees with work.

Lean manufacturing ________ productivity.

Mass customization is not exclusive to product-intensive businesses. Service businesses have learned how to use mass customization to serve their customers.

Six Sigma is a quality measure that allows only 3.4 defects per million opportunities.

U.S. manufacturers are focusing on quality as a way to become more competitive globally.

In today's quality control programs, emphasis is placed on

Which of the following statements best describes the distinction between production management and operations management?