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________ utility is the value added by the creation of finished goods and services using raw materials, components, and other inputs.


A) Manufacturing
B) Marginal
C) Consumption
D) Form

E) B) and C)
F) A) and D)

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While planning a new product launch, Cassandra knew that the art department was ready to work on the promotional pieces right away. But they are not able to start until the strategy group established the price point and the purchasing group obtained the paper needed to make the promotional piece. Establishing price points would take about a week and was dependent on manufacturing getting the costs to the strategy group. This was expected a week from today. The purchasing group indicated the paper could be obtained locally the same day it was requested. Based on this information and assuming things go according to plan, when will the art department be able to begin work on the promotional pieces?


A) 1 day
B) 1 week
C) 2 weeks
D) 1 month

E) C) and D)
F) A) and D)

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One way to compete with cheap labor is to use robots.

A) True
B) False

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Companies that achieve lean manufacturing use less of everything (raw materials, labor, etc.) to produce the same amount of products.

A) True
B) False

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B&B Brothers Manufacturing typically creates large batches of standardized products used by plumbers, such as pipefittings and valves that must be produced in standard sizes. A continuous production process would work well for B&B.

A) True
B) False

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A disadvantage of flexible manufacturing systems is that they usually require a great deal of labor because machines are rarely capable of handling a wide variety of tasks.

A) True
B) False

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A PERT network consists of activities linked by arrows. Suppose two of the activities on the network are labeled "A" and "B." An arrow from "A" to "B" indicates that


A) the same resources used to complete "A" are also used to complete "B."
B) "A" and "B" can be completed at the same time.
C) "A" takes longer to complete than "B."
D) "A" must be completed before "B" can begin.

E) None of the above
F) C) and D)

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Ahmed, an operations manager for a smartphone manufacturer, just accepted a new operations position with a service company. Ahmed will find that operations management at the new job will differ significantly from operations management at the manufacturer.

A) True
B) False

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U.S. businesses are known for their technological advances and their ability to implement change.

A) True
B) False

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One of Sparky's goals is to expand globally. He is most interested in doing business with the nations of the EU. In order to do business with the European Union, Sparky's company should


A) gain ISO 9001 certification.
B) make sure his production workers all belong to an international union.
C) put more emphasis on low cost rather than product quality.
D) buy at least 50 percent of its supplies from countries belonging to the European Union.

E) B) and D)
F) B) and C)

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Since U.S. manufacturing competes on price throughout the world, innovation plays a very small part in the U.S. economy.

A) True
B) False

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Education and training are less important to workers in the service sector than to workers who have jobs in the manufacturing sector.

A) True
B) False

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Operations management involves inventory management, quality control, and production scheduling.

A) True
B) False

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The arrangements Minimotors has worked out with its suppliers to reduce the amount of inventory the company holds at any one time show that it is committed to a(n)


A) priority inventory scheduling system.
B) first in, first out inventory processing system.
C) just-in-time inventory control system.
D) ABC inventory system.

E) B) and D)
F) B) and C)

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In an assembly-line manufacturing layout workers do only a few tasks at a time.

A) True
B) False

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Aiden wants to find a way to cut back on labor and reduce his company's investment in tools and space, because he believes his firm uses more of all types of resources than is necessary. It seems that Aiden would like to adopt


A) mass production.
B) marginal cost management.
C) lean manufacturing.
D) the maximum production method.

E) B) and D)
F) None of the above

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Some companies will locate their production facilities near their suppliers.

A) True
B) False

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Experts in operations management for service industry businesses stress


A) using records from accounting to determine what business to go after.
B) relying on one's individual operation as opposed to developing partnerships.
C) training employees to please customers by anticipating their needs.
D) training employees to always adhere to only one way of doing things.

E) All of the above
F) A) and B)

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Comfort Corners Home Furnishings uses labor and machinery to transform wood, plastic, metal, and cloth into comfortable chairs, sofas, and love seats for the home. This process creates


A) form utility.
B) place utility.
C) use facility.
D) intangible productivity.

E) None of the above
F) A) and D)

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MRP is the acronym for


A) minimum resource payments.
B) maximized revenue potential.
C) managed resource priorities.
D) materials requirement planning.

E) A) and C)
F) All of the above

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