Question 1

One of the reasons mass production techniques lost favor is that, despite their ability to keep costs relatively low, mass production lacks flexibility.

Accepted Answer

A) True 
 B)False

Question 2

MRP is a technique that helps managers

Accepted Answer

A)   develop a reliable sales forecast.
B)   schedule the sequence of tasks workers must perform in order to complete a project.
C)   determine how many workers are needed to staff various departments.
D)   make sure that the right parts and materials are available at the right time.E) B) and C)
F) B) and D)

Question 3

Brian is in charge of a complex project. He wants to see how all the different activities involved in completing the project are related to each other. One way to illustrate these relationships would be to construct a PERT chart.

Accepted Answer

A) True 
 B)False

Question 4

Manufacturers use computer-aided manufacturing (CAM) to create three-dimensional designs of products before they are built.

Accepted Answer

A) True 
 B)False

Question 5

Operations management planning is concerned with finding the ideal location for a business and also with materials requirement planning. It leaves decisions about purchasing and inventory control to marketing.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following statements about the impact of CAD/CAM on manufacturing is most accurate?

Accepted Answer

A)   CAD/CAM is most useful to firms producing durable goods such as automobiles.
B)   CAD/CAM has replaced ERP as the most sophisticated resource planning technique.
C)   CAD/CAM allows firms to save money by replacing skilled labor with computers to perform all of the high-skill tasks.
D)   CAD/CAM has made it possible to produce custom-designed products with little increase in costs.E) None of the above
F) C) and D)

Question 7

When it comes to location decisions, labor costs are no longer an important consideration for most manufacturing firms.

Accepted Answer

A) True 
 B)False

Question 8

Despite its early promise, computer-aided design has not met with much success in increasing productivity.

Accepted Answer

A) True 
 B)False

Question 9

When considering the issue of facility location, it is important to find an isolated location so that work can get done without interruption from customers.

Accepted Answer

A) True 
 B)False

Question 10

Technological improvements are largely responsible for the increase in productivity and efficiency of U.S. plants.

Accepted Answer

A) True 
 B)False

Question 11

Both PERT diagrams and Gantt charts are useful to managers concerned with

Accepted Answer

A)   calculating the rate of profit earned in a particular market.
B)   making sure that projects are completed on time.
C)   estimating the cost of completing a project.
D)   establishing formal lines of authority and responsibility within an organization.E) B) and C)
F) None of the above

Question 12

In manufacturing, a(n)  ________ is frequently used in operations that serve different customers' different needs.

Accepted Answer

A)   product layout
B)   process layout
C)   modular layout
D)   fixed-position layoutE) A) and B)
F) A) and C)

Question 13

A Gantt chart is a bar graph showing production managers what projects are being worked on and the stage of development at any given time.

Accepted Answer

A) True 
 B)False

Question 14

Improvements in technology have significantly increased the quality of products, as well as helped reduce costs.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following statements about operations management in the service sector is most accurate?

Accepted Answer

A)   Operations management in the service sector is all about providing the service at the lowest cost.
B)   Operations management in the service sector should focus on providing customers with a good experience.
C)   Operations management in the service sector has less flexibility than operations management in the manufacturing sector, because services are not technology driven.
D)   Operations management in the service sector has done a good job of increasing output, but a poor job of improving quality.E) C) and D)
F) B) and D)

Question 16

Unlike an assembly line where workers perform only a few tasks, in a ________ layout, teams of workers combine to perform a variety of tasks needed to produce more complex units of a final product.

Accepted Answer

A)   modular
B)   spoke and wheel
C)   network
D)   clusterE) A) and B)
F) B) and C)

Question 17

Your favorite photo can now be printed on your favorite credit card. You can design your own dresses online and have them sent to you in a few days. You can even create your own orthotics to fit inside your shoes. These are examples of the trend toward

Accepted Answer

A)   continuous processes.
B)   intermittent processes.
C)   mass customization.
D)   lean manufacturing.E) None of the above
F) A) and B)

Question 18

The first step in the development of a PERT chart is

Accepted Answer

A)   assigning an estimated cost to each task.
B)   analyzing the tasks and determining the sequence in which they must be performed.
C)   estimating the time needed to complete each task.
D)   identifying the probabilities that each step in the project can be successfully completed without exceeding the estimated cost.E) A) and C)
F) All of the above

Question 19

Materials requirement planning relies on the firm's balance sheet to make sure that the right quantities of finished goods are produced.

Accepted Answer

A) True 
 B)False

Question 20

Materials requirement planning (MRP) enables a firm to make sure that the right amount of each material or component is available at the right time to satisfy its production needs.

Accepted Answer

A) True 
 B)False

Exam 9: Production and Operations Management

Improvements in technology have significantly increased the quality of products, as well as helped reduce costs.

Correct AnswerverifiedShow Answer

A Gantt chart is a bar graph showing production managers what projects are being worked on and the stage of development at any given time.

Correct AnswerverifiedShow Answer

Unlike an assembly line where workers perform only a few tasks, in a ________ layout, teams of workers combine to perform a variety of tasks needed to produce more complex units of a final product.

Correct AnswerverifiedShow Answer

One of the reasons mass production techniques lost favor is that, despite their ability to keep costs relatively low, mass production lacks flexibility.

Correct AnswerverifiedShow Answer

When it comes to location decisions, labor costs are no longer an important consideration for most manufacturing firms.

Correct AnswerverifiedShow Answer

The first step in the development of a PERT chart is

Correct AnswerverifiedShow Answer

When considering the issue of facility location, it is important to find an isolated location so that work can get done without interruption from customers.

Correct AnswerverifiedShow Answer

Both PERT diagrams and Gantt charts are useful to managers concerned with

Correct AnswerverifiedShow Answer

Despite its early promise, computer-aided design has not met with much success in increasing productivity.

Correct AnswerverifiedShow Answer

Operations management planning is concerned with finding the ideal location for a business and also with materials requirement planning. It leaves decisions about purchasing and inventory control to marketing.

Correct AnswerverifiedShow Answer

Brian is in charge of a complex project. He wants to see how all the different activities involved in completing the project are related to each other. One way to illustrate these relationships would be to construct a PERT chart.

Correct AnswerverifiedShow Answer

In manufacturing, a(n) ________ is frequently used in operations that serve different customers' different needs.

Correct AnswerverifiedShow Answer

Your favorite photo can now be printed on your favorite credit card. You can design your own dresses online and have them sent to you in a few days. You can even create your own orthotics to fit inside your shoes. These are examples of the trend toward

Correct AnswerverifiedShow Answer

Which of the following statements about operations management in the service sector is most accurate?

Correct AnswerverifiedShow Answer

MRP is a technique that helps managers

Correct AnswerverifiedShow Answer

Materials requirement planning (MRP) enables a firm to make sure that the right amount of each material or component is available at the right time to satisfy its production needs.

Correct AnswerverifiedShow Answer

Manufacturers use computer-aided manufacturing (CAM) to create three-dimensional designs of products before they are built.

Correct AnswerverifiedShow Answer

Materials requirement planning relies on the firm's balance sheet to make sure that the right quantities of finished goods are produced.

Correct AnswerverifiedShow Answer

Which of the following statements about the impact of CAD/CAM on manufacturing is most accurate?

Correct AnswerverifiedShow Answer

Technological improvements are largely responsible for the increase in productivity and efficiency of U.S. plants.

Correct AnswerverifiedShow Answer

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