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The key distinction between data and information is that data:


A) are facts and figures that have been stored in databases so that they can be accessed and manipulated by a computer while information has not been.
B) is less reliable than information because its accuracy has not been verified.
C) is mathematical in nature while information is verbal in nature.
D) are raw, unanalyzed facts and figures while information is data that has been processed and summarized so that is can be used by decision makers.

E) B) and D)
F) None of the above

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Janelle is shopping for jeans from Express. She clicks on a style she likes. The site quickly presents her with a close-up view of her selection and additional information that will help her make a decision. When she adds the jeans to her cart, the website quickly shows her that other customers that purchased the same pair of jeans also purchased a particular shirt and boots. As the retailer's website learns more about Janelle and her purchase preferences, it is able to push other ideas toward her, and potentially increase the online retailer's units per transaction. The technology that generates this type of intelligence and personalization is called _________.


A) social media.
B) cookie mining.
C) Web 2.0.
D) Web 3.0.

E) C) and D)
F) A) and B)

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The use of computers increases the number of layers of management, resulting in taller organizations.

A) True
B) False

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Useful information has three defining characteristics: (1) it is easily accessible, (2) it is efficiently organized, and (3) it is simple to manipulate.

A) True
B) False

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The use of knowledge technology should result in a(n) :


A) greater reliance on mainframe computers.
B) increase in the number of firms using spreadsheet software.
C) reduction in the amount of time managers spend searching for relevant information.
D) taller organization as firms hire more information specialists to handle the increased flow of information.

E) A) and B)
F) B) and D)

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Today the role of the chief information officer is to help the business use technology to communicate better with others while offering better service and lower costs.

A) True
B) False

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Data and information are two different names for essentially the same thing.

A) True
B) False

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Identify and describe the major security issues confronting information managers.

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Among the most serious security issues f...

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What are the four characteristics of useful information?

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Useful information has the following cha...

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The success of data mining depends on access to data.

A) True
B) False

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Larry Kotter has just learned that his company has been reading the e-mails he has sent while at work without getting his permission. Larry can sue the company for invasion of privacy under the Electronic Communications Privacy Act of 1997.

A) True
B) False

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In the 1970s business technology was known as data processing.

A) True
B) False

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Which of the following issues is least likely to be a concern when a company uses a network computer system?


A) Longer hours at the office for most workers
B) Concerns about security issues from hackers and computer viruses
C) Concerns about loss of privacy
D) Lost productivity due to glitches and system crashes

E) C) and D)
F) A) and C)

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A basic truth in management is that you can never have too much information.

A) True
B) False

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The key to improving management decision making is to provide the manager with as much information as possible.

A) True
B) False

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The Critical Infrastructure Protection Board was established after the terrorist attacks of September 11, 2001, as part of the Office of Homeland Security.

A) True
B) False

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Although Tucker Lentz has used a computer for several years, he has never worried about computer viruses. However, a computer-savvy friend recently told him that a new wave of viruses has been reported. Tucker is wondering whether he should pay more attention to this threat, and if so, what he can do to protect his computer. Which of the following represents the best advice for Tucker?


A) Trying to prevent viruses is likely to be more costly and troublesome than just dealing with the virus if your computer becomes infected. Moreover, the chance of actually getting a virus is very small, and even if you get one, most viruses do very little real damage. Thus the best course of action is to simply continue to ignore the problem.
B) Although viruses are potentially harmful, there is no effective way to prevent their spread. The best approach is to back up important files on a regular basis and reformat the hard drive any time a virus appears.
C) The Internet has automatic safeguards that prevent viruses from being transmitted when files are downloaded. Thus, the best way for Tucker to avoid harmful viruses is to use the Internet to send any files he wants to share rather than swapping easily infected diskettes.
D) There is no absolutely foolproof way to avoid viruses, but one reasonably effective safeguard is to install antivirus software and use it to scan diskettes and downloaded files, making sure that the software is updated on a regular basis to remain effective.

E) None of the above
F) A) and B)

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During the 1980s business technology became known as:


A) data processing.
B) knowledge management.
C) information systems.
D) personal computing.

E) All of the above
F) A) and B)

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When it comes to computers and information technology, government and corporate security officials are now most worried about:


A) credit card fraud.
B) online theft.
C) cyberterrorism.
D) counterfeiting.

E) A) and B)
F) A) and C)

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During the 1970s, the purpose of data processing was to support the existing business by improving the flow of financial information.

A) True
B) False

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