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Exam 10: Motivating Employees

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Question 41

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Several advocacy groups in the U.S. monitor firms that do business with sweatshops in developing nations. These watchdog groups are concerned about human rights abuses in foreign factories, often citing unsafe and unclean working conditions. Recently, business experts have shed new light on this issue, stating that these factories that do not meet the standards of developed nations are still perceived by their workers as a better way of life than what they had before because these employers offer steady wages. According to Maslow, these workers are motivated to satisfy which of his hierarchy of needs?

A) self-actualization needs
B) social needs
C) safety needs
D) physiological needs

E) A) and C)
F) C) and D)

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Question 42

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________ used the terms Theory X and Theory Y to describe different attitudes managers have about employees.

A) Robert Colby
B) Elton Mayo
C) Douglas McGregor
D) Victor Vroom

E) A) and B)
F) A) and C)

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Question 43

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Millennials tend to be adaptable, tech savvy, and tolerant.

Safety needs are placed at the lowest level in Maslow's hierarchy of needs.

Which of the following would be most closely tied to the idea that employee motivation requires that the rewards for completing a task are sufficient to justify the effort?

According to William Ouchi, two of the main features of the Japanese approach to management are individual decision making and rapid promotions.

According to Victor Vroom's expectancy theory, expectations of employees can affect their motivation.

The Hawthorne studies determined that intrinsic rewards are always better than extrinsic rewards.

One of the elements essential to Frederick Taylor's approach to improving worker productivity was

To implement self-managed teams, managers at most companies must reinvent work.

Seamus dropped out of school as a 16-year-old and needs to support himself, though he has few skills. He is a part-time employee at a department store earning minimum wage. Seamus wants to earn more, but hasn't been able to find a better job since he is without the right qualifications. He is having a hard time paying his rent and his mounting bills. He even started to skip breakfast to save on food costs. Seamus is having trouble meeting his

The tendency for people to behave differently when they know they are being studied is known as the

The goal of William Ouchi was to develop a modified business culture that blends the best of Type J with the best of Type A.

William Ouchi believed that a pure Type J approach to management would not work in the United States because it

John Noble speculated that Howie really didn't know much about his employees, including the types of rewards that they found meaningful and whether they personally felt that if they worked hard, they could achieve a reward. Noble's thoughts referred to

Expectancy theory says that employees will be motivated if (1) they can actually accomplish the task; (2) they will be rewarded for their achievement; and (3) the reward will be worthy of their effort.

After a 3-year probationary period, career positions at Bayside Community College are fairly secure, even though the opportunity for promotion runs pretty slowly. These jobs would probably appeal to people who currently work for Type A companies, similar to the way many companies operate in Silicon Valley.

Herzberg found that the factors associated with job content ranked high as employee motivators.

Special parking areas, dining rooms, and restrooms set aside for executives are barriers to open two-way communication within an organization.

Management by objectives (MBO) is a goal-setting theory model that sets goals by getting all employees active in the goal formulation process, committing employees to meeting the goals, and then monitoring performance.