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Exam 10: Motivating Employees

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Question 121

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Brett manages a sales force that sells laboratory supplies to companies and university science labs. He wants to implement a reward program for high performance. Any rep whose territory bills over $500,000 in sales will win a trip for two to a Caribbean island. Last year the high billing territory made $400,000 in sales. As his outside consultant on the rewards program project, you suggest that he ask around to make certain that this is something the reps would enjoy. Your other advice is

A) to make certain the payout threshold is sufficiently high so that very few reps will be able to reach the sales goal.
B) if after several months into the sales contest it appears that several reps are over halfway to meeting this goal, there may be a need to increase the payout threshold.
C) that monetary rewards are never motivators.
D) to consider whether the sales reps believe that this reward is attainable.

E) B) and C)
F) A) and B)

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Question 122

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Gen Zers grew up post-9/11, in the wake of the Great Recession, and amid countless reports of school violence.

A) True
B) False

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Question 123

Multiple Choice

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________ emphasizes motivating the worker through the characteristics of the job itself.

One way employees can be motivated on the job is if

Which of the following statements about cultural differences in the workplace is most accurate?

Based on Herzberg's theory of motivators, job enrichment will motivate employees to satisfy higher-order needs.

What is the key idea behind goal-setting theory? How does management by objectives help implement this idea?

Theory Y managers adhere to the principle that most people do not work to their fullest intellectual potential.

McKinley, an employee at Green Goddess Lawncare, is pleased that his old supervisor Russell retired. Russell seemed like a pretty nice guy, but rarely told McKinley if his work was acceptable until something went wrong. The new supervisor starts each day with reviewing yesterday's successes and challenges, and gives everyone opportunity to voice their concerns. One of the best assets of ________ managers is their ability to provide timely feedback and to understand that employees want regular performance reviews.

Evan, a manager at a department store, believes most of his subordinates dislike work and would avoid it if possible. He also believes that his employees have little, if any, ambition, and that the only way to motivate them is by using threats and punishment. Evan's views are consistent with ________ management.

Kevin, a recent graduate with a degree in construction management, just landed his first job as a field engineer with a company that provides maintenance and repair for oil and chemical companies. During his first week on the job, his enthusiasm grew after talking to other employees. Although he would be traveling to many job sites during the first five years, many of his new colleagues remarked on the opportunities for growth and promotion and added responsibilities if he persevered with this company. If Herzberg were ranking the job factors that provide satisfaction for this young graduate, he would refer to these as

Equity judgments are precise, objective measurements of the fairness between an employee's effort and their compensation.

Job simplification is an effective strategy for managers who want to achieve job enrichment.

The best remedy for staving off perceptions of inequity is

As a human resources manager for your company, you are looking for ways to motivate employees to favor your company over competitors. The company cannot afford to offer a wide array of benefits, but you are confident that if you survey employees and provide them the opportunity to vote on the benefits that are most important to them, they will see this as a fair and equitable way to operate.

According to Herzberg, a sense of achievement, earned recognition, and interest in the work itself were all

Lately, Seth is frustrated at work because he feels he isn't recognized for his on-the-job accomplishments. He earns a decent salary and is on friendly terms with the other employees in his department. According to Maslow's hierarchy of needs theory, Seth will have a desire to satisfy his self-esteem needs before his self-actualization needs.

According to Maslow, if you have a self-esteem problem, you probably will not be able to concern yourself with developing to your fullest potential.

Ari is president and CEO of Bigbux Bank. Recently, he has sought to encourage more open two-way communication among the bank's employees and managers. One of the most important things Ari can do to achieve this goal is to become a good listener.

Using job enrichment strategy, management can contribute to improved motivation and worker performance primarily by increasing employee pay.