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Exam 10: Motivating Employees

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Question 141

True/False

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For management by objectives to be successful, employees must be willing to accept the objectives set by top management without question and without hesitation.

A) True
B) False

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Question 142

Multiple Choice

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New employees at Throneberry Manufacturing are carefully trained to use the most efficient production methods. They are then placed on an assembly line and expected to perform the same task day after day, using the methods they were taught. The work is boring, but the pay is good. Throneberry's approach is consistent with the principles of:

A) management by objectives.
B) expectancy theory.
C) scientific management.
D) human engineering.

E) B) and C)
F) A) and D)

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Question 143

Multiple Choice

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Theory ___ managers see employees as having a general dislike for work and an unwillingness to accept responsibility.

Anthony is putting together an employee group to help add new technology to his company's existing products. He is seeking employees who are comfortable with new technologies, and who are flexible, adaptable, and have a strong sense of commitment to their work. Many of his company's Millennial employees probably would meet these criteria.

Even across generations, motivation is likely to:

In Maslow's hierarchy of needs, the desire for love and acceptance would fall into the category of:

Martina is a very talented and ambitious person who likes to work independently and wants to move up in her company as quickly as possible. Martina might become frustrated if she worked in a firm that took a Theory Z approach to management.

Which of the following statements would Elton Mayo have most likely made soon after concluding his Hawthorne studies?

It may be difficult to utilize the MBO (management by objectives) model when employees have not agreed upon the goals set by top management.

Theory X managers are likely to believe that:

________ is a system of goal setting and implementation that involves a cycle of discussion, review, and evaluation of objectives among top and middle managers, supervisors, and employees.

______________ was the dominant strategy for improving worker productivity during the early 1900s.

_________ theory is based on the idea that managers can use both rewards and punishments to motivate employee behavior.

To implement self-managed teams, managers at most companies must reinvent work.

Millie recently accepted a new job with better pay and a high degree of job security. She is now able to live in a nicer apartment and maintain a fairly comfortable life style. However, she still feels like an outsider at work, and does not yet perceive that her fellow employees have accepted her into their group. According to Maslow's theory, Millie is driven by a desire to satisfy her social needs.

Theory Y managers would:

According to Maslow, it is impossible to rank human needs in any logical order.

Frederick Taylor believed that employees would be more productive if they were allowed to decide for themselves which methods at work to use.

Douglas McGregor described two very different sets of managerial attitudes about employees, which he called:

Alan tries to make life easy on his employees by telling them exactly what to do and how to do it. He believes that most of his subordinates are lazy, and will goof off if he doesn't keep an eye on them, so he spends much of his time monitoring their work. When he finds an employee who is not performing up to his expectations, Alan uses threats and punishment to increase the worker's motivation. Alan is a Theory X manager.