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Exam 10: Motivating Employees

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Question 121

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According to Maslow, if you have a self-esteem problem, you probably will not be able to concern yourself with developing to your fullest potential.

A) True
B) False

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Question 122

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Theory Y managers prefer:

A) to closely supervise their employees.
B) micro-management and a strong degree of control over subordinates.
C) empowerment and letting employees design solutions.
D) limited authority, but a significant amount of responsibility given to employees.

E) All of the above
F) A) and B)

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Question 123

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Jimmy is a talented musician, and has already won a number of awards. Still, he practices about two hours every day, trying to reach his highest potential. Jimmy is motivated by self-actualization needs.

Maslow referred to the needs people had for recognition and acknowledgement from others as esteem needs.

Feedback enhances worker motivation by giving employees a feeling of achievement and recognition.

Brandon's manager often tells his employees "there isn't a lot of time for chit-chat on the job. If you want to give us your opinion, as a believer in open communication, I'll gladly give you your chance to speak your mind, on your way out!" This manager is up to date on the purpose of the exit interview, as an important source of feedback for companies. Open communication always begins at this juncture.

Bianca is conducting an experiment to determine how temperatures affect the productivity of employees. She has just completed the first phase of her experiment, in which she had a group of employees perform job-related tasks in a special room where the temperature was 10 degrees cooler than on the factory floor. The employees in the experimental group consistently outperformed employees in the factory. The Hawthorne effect suggests that the most likely reason for this improvement in performance is that the cooler working conditions allowed the employees in the experiment to work harder without getting tired.

Job enlargement is the strategy of assigning employees to different jobs within the organization on a regular basis.

A key idea in reinforcement theory is that:

Equity theory states that employees will perform well if they:

At Groovy Rags, a trendy retail store, manager Eon Forcer doesn't waste any time thinking about whether the employees on his shift get their breaks at a reasonable time. In fact, he claims he is hard pressed to determine which one has "worked hard enough" to even deserve a break. Earlier today, Eon remarked, "I've never met one that likes this job! They're only biding their time and here for the money." Eon's managerial style would be classified as _________.

In reinforcement theory, extinction refers to a strategy of responding to undesirable behavior with negative reinforcements, such as verbally reprimanding an employee in front of his peers.

Recent economic events and demographic trends in Japan have clearly demonstrated the superiority of a Type J approach to management.

Gen Xers and Gen Yers will be more tolerant of change than Baby Boomers.

As a contemporary manager, your employees will perceive that their opinions are more valued if:

Frederick Taylor's goal was to find ways to improve worker motivation by making work more interesting and challenging.

___________ is the characteristic of work concerned with the degree of freedom, independence and discretion an employee has in scheduling work and determining procedures.

In order to encourage teamwork among managers and employees, top management must create an organizational culture that allows autonomy, decentralizes authority, and rewards good work.

Since motivation comes from within an individual, there is little that managers can do to help motivate employees.

Jon earns a decent salary and is on friendly terms with the other employees in his department. Lately, he is frustrated because they don't recognize or appreciate some of his accomplishments. According to Maslow's hierarchy of needs theory, Jon will have a desire to satisfy his self-esteem needs before his self-actualization needs.