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The second step in human resource planning consists of conducting job analyses. Through observation and research, the manager will collect information on the kinds of things that each job title performs and how they are performed, as well as the skill and knowledge requirements for doing the job.

A) True
B) False

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Which of the following statements about home-based work and telecommuting is most accurate?


A) The ABC Company wants to simplify its hiring and training procedures.
B) The CDE Corporation wants to offer employees more flexibility in the types of fringe benefits they receive.
C) EFG Clothiers wants to reduce the span of control of its supervisors.
D) GHI Health Services wants to reduce absenteeism and tardiness.

E) All of the above
F) A) and D)

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Companies compete with other firms for good employees.

A) True
B) False

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The Americans With Disabilities Act protects qualified persons from discriminatory hiring practices, but does not require employers to provide suitable accommodations in the workplace, or opportunities for promotion. This is left to occupational safety laws.

A) True
B) False

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Sally is a human resource manager with Weldun Cooking Supplies who needs to recruit sales professionals to fill several positions within her company. Sally is likely to rely on external recruiting sources if she:


A) wants to eliminate the need to meet affirmative action regulations.
B) believes that Weldun's current employees do not have the qualifications necessary to successfully fill the positions.
C) places a great deal of importance on maintaining high morale for current workers.
D) needs to keep the cost of her recruiting efforts to a minimum.

E) A) and B)
F) A) and C)

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Managers at Wrise & Schein want to make sure their decisions about compensation, promotions and firings are based on sound information that meet legal requirements. One way to achieve this objective would be to:


A) outsource all such decisions to an outside expert.
B) establish an effective performance appraisal system.
C) make sure that these decisions are not influenced by the employee's immediate supervisor.
D) base all pay, promotion, and firing decisions on the Hay system.

E) None of the above
F) A) and B)

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Mini-Case Dee Pozitt had been the assistant human resource director at Fleesum Financial Services for a bit more than a year when the company's human resource director was injured in a sky diving accident. Because of his injuries the director would be unable to work for several months. Howie Fleesum, the company's CEO, decided to name Dee the acting director of human resources. Though she had been at the firm for a shorter period of time than most other managers, he felt that her position as the director's assistant had given her insights into the company's human resource issues that the other managers lacked. He also was very impressed by the glowing performance appraisal Dee recently received from the director, her peers, and even subordinates. Before accepting the position as acting director, Dee made sure that Mr. Fleesum recognized her authority to implement some major changes in policies she and the director had been planning before his accident. The changes were intended to make the company more responsive to the needs of employees, thus improving morale and reducing worker turnover. Although Dee was sorry the director was injured, she was pleased that Mr. Fleesum had confidence in her and was willing to give her the authority to implement important new programs. The only aspect of her opportunity that worried her was the resentment and hostility she sensed from a few of the older, more experienced managers. One of the most hostile coworkers was a fellow named Mort Gage. Dee decided she had better talk to Mort and find out why he was so upset. -Dee wants to give Fleesum's employees more freedom to schedule when they begin and end their workdays. Her plan still requires employees to work eight hours per day, but allows them to start as early as 7:00 a.m. or as late as 9:00 a.m., and leave as early as 4:00 p.m. or as late as 6:00 p.m. Her plan also requires all workers to be on the job between 9:00 a.m. and noon, and between 2:00 p.m. and 4:00 p.m. The type of plan Dee wants to implement is known as a:


A) cafeteria-style fringe benefits plan.
B) benefits buffet.
C) open options plan.
D) flexible spending plan.

E) None of the above
F) C) and D)

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Which of the following statements describes the relationship between employee training and employee development?


A) They are just two names for the same thing.
B) Training is short-term skills oriented while development is long-term career oriented.
C) Development is provided by the company and is designed to meet the specific needs of the organization, whereas training focuses on more general skills and normally is provided by schools, colleges and institutions other than the employer.
D) Training focuses on conceptual skills while development seeks to improve technical skills.

E) B) and C)
F) A) and D)

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Because of the continuous flow of potential employees into the labor market, recruiting usually is the easiest task for a human resource manager to accomplish.

A) True
B) False

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False

As companies continue to develop women and minorities for management positions, they:


A) increase the available talent pool of skilled employees.
B) decrease chances for men to compete for professional positions.
C) increase the morale of all employees.
D) decrease the birthrate.

E) B) and C)
F) B) and D)

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Notes of appreciation, awards, and gift certificates given to reward employees for accomplishing or surpassing established objectives are all examples of:


A) cashless rewards.
B) fringe benefits.
C) psychographic payments.
D) supplemental salary.

E) B) and D)
F) None of the above

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A

During the employee selection process, the screening interview is often conducted by:


A) the current workers in the applicant's department.
B) a member of the human resources department staff.
C) a selection committee consisting of managers from all departments within the organization.
D) the company's affirmative action officer.

E) A) and C)
F) B) and C)

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Ruth Gray is a manager who takes pride in her ability to be fair and impartial. She treats all workers the same way, and evaluates them all using the same standards. Ruth is likely to have difficulty with the adjustments needed to accommodate disabled workers.

A) True
B) False

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The information contained in performance appraisals helps managers:


A) write job descriptions.
B) compute the firm's overall performance in terms of a rate of return on investment.
C) evaluate job applicants.
D) make decisions about promotions, compensation, training, and firing.

E) A) and B)
F) B) and C)

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A firm would implement a policy of holding exit interviews if it wanted to:


A) the government provides strong tax incentives to hire temporary workers.
B) such workers usually are more loyal to the firm.
C) most labor laws only apply to full-time workers, so there are fewer legal hassles associated with hiring temporary workers.
D) it enables them to avoid the prohibitively high costs associated with terminating employees.

E) B) and C)
F) A) and B)

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Chip Dodson is a middle-aged white male employed by a large company. Recently, he was passed over for a promotion, despite receiving an excellent performance appraisal. The promotion went to a woman Chip felt was less qualified. His supervisor told him the woman got the promotion because the business was trying to comply with affirmative action guidelines. Critics of affirmative action would cite this situation as a case of reverse discrimination.

A) True
B) False

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HR manger Rob Spears is very concerned about the high cost of labor turnover at his firm. A good way for Rob's firm to eliminate high turnover costs at the company is to establish a policy of hiring workers for trial periods.

A) True
B) False

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Almost 10 million U.S. workers now telecommute, working several days each month, at home.

A) True
B) False

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True

The federal government has to minimized its role in human resource management.

A) True
B) False

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Zorn Enterprises hired several qualified soldiers returning from the war with hearing impairment to rehab its recently acquired apartment complexes. As a growing business, it is abiding by the law as currently stated. It is not required to adapt the work site to help these soldiers hear and communicate better with each other.

A) True
B) False

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