Question 1

PMI is a:

Accepted Answer

A)  computer program used to help managers write mission statements.
B)   statistical technique used in the controlling process.
C)  problem solving technique used to evaluate possible solutions to a problem.
D)  rule of thumb used to determine how many employees should be managed by any single manager.E) C) and D)
F) A) and C)

Question 2

As CEO of Google, Eric Schmidt performs strategic planning for the organization as well as putting structure in place to monitor company progress. These activities make use of Eric's:

Accepted Answer

A)  conceptual skills.
B)   technical skills.
C)   concurrent skills.
D)  human relations skills.E) A) and B)
F) None of the above

Question 3

Decision-making occurs in all management functions.

Accepted Answer

A) True 
 B)False

Question 4

In order to ensure effective implementation, managers should make only one set of plans and carefully follow them to ensure that the organization's objectives are achieved.

Accepted Answer

A) True 
 B)False

Question 5

A key to effective leadership is the ability to:

Accepted Answer

A)  maintain order, stability, and control.
B)  communicate a vision and rally others around that vision.
C)   master the technical details of the jobs performed by subordinates.
D)  maintain an autocratic approach to dealing with others.E) B) and C)
F) All of the above

Question 6

involves creating a vision for others to follow, establishing corporate values and ethics, and transforming the way an organization does business so that it is more effective and efficient.

Accepted Answer

A)  Organizing
B)   Production management
C)   Tactical planning
D)  LeadershipE) None of the above
F) All of the above

Question 7

In this day of rapidly changing technology, technical skills are the most important skills for all levels of management.

Accepted Answer

A) True 
 B)False

Question 8

When managers identify a market trend that suggests a new opportunity and then devise a strategy to go after this new opportunity, they are involved in the function of:

Accepted Answer

A)  controlling.
B)  planning.
C)   leading.
D)  organizing.E) A) and D)
F) B) and C)

Question 9

Which of the following activities would be a part of the leading function of management?

Accepted Answer

A)  Devising a new strategic plan to enter a new foreign market currently dominated by a competing firm
B)   Recruiting qualified workers to join the organization and assigning them to their proper position
C)   Examining a financial report to see whether the firm's profits are improving and taking corrective action if they are not
D)  Training and coaching workers to help them understand their job and perform it effectivelyE) B) and D)
F) B) and C)

Question 10

Planning is a key management function because other management functions depend on having a good plan.

Accepted Answer

A) True 
 B)False

Question 11

The SWOT analysis focuses only on the internal activities of the firm, while a PERT analysis is used to review the external environment in which the firm operates.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following is involved in setting work standards and schedules needed to implement the firm's tactical objectives?

Accepted Answer

A)  Mission statement
B)   Tactical planning
C)  Operational planning
D)  Contingency planningE) A) and D)
F) All of the above

Question 13

Leadership, coaching, and morale building are all part of a manager's skills.

Accepted Answer

A)  technical
B)   theoretical
C)   empirical
D)  human relationsE) A) and B)
F) A) and C)

Question 14

The CEO of peripheral company QuickDrive uses a leadership style that encourages employees to discuss management issues with the CEO and to work together to resolve those issues in a democratic manner. Which of the following statements would the CEO of QuickDrive most likely make?

Accepted Answer

A)  The key to QuickDrive staying on top in a high-tech industry is not wasting time checking out what other firms do, but to act immediately on my directives
B)   In a high-tech business, it is more important to invest in technology than to invest in people
C)  The key to keeping talented employees loyal to QuickDrive is to use a participative management style and treat them with respect, value their ideas, give them the resources they need, and expect great things from them
D)  Spending a lot of money to buy out competitors for their technology is likely to backfire, because QuickDrive is a leader in technology developmentE) A) and B)
F) None of the above

Question 15

The focus of knowledge management is to make sure top managers have all of the information they need to run the company.

Accepted Answer

A) True 
 B)False

Question 16

A is an overall explanation of why an organization exists and where it is trying to head.

Accepted Answer

A)  tactical plan
B)   prime directive
C)   corporate charter
D)  visionE) A) and D)
F) A) and C)

Question 17

The first step to developing a knowledge management system is to develop the technology to keep information secure.

Accepted Answer

A) True 
 B)False

Question 18

Ho Han has just spent two hours going over quality reports to determine whether his department is meeting quality standards he set for the current month. Ho's efforts are part of the function of management.

Accepted Answer

A)  planning
B)   organizing
C)   directing
D)  controllingE) None of the above
F) All of the above

Question 19

Although top managers most often possess these skills, they usually make less use of skills than supervisory managers.

Accepted Answer

A)  technical
B)   conceptual
C)   human relations
D)  empiricalE) A) and C)
F) All of the above

Question 20

A recent customer survey has convinced top managers at Akwip Corporation that their firm is doing a poor job of responding quickly to the needs of customers. The managers are very concerned about this problem. Empowerment might be an approach that would help Akwip improve its responsiveness.

Accepted Answer

A) True 
 B)False

Exam 7: Management and Leadership

The focus of knowledge management is to make sure top managers have all of the information they need to run the company.

Correct AnswerverifiedShow Answer

A is an overall explanation of why an organization exists and where it is trying to head.

Correct AnswerverifiedShow Answer

Leadership, coaching, and morale building are all part of a manager's skills.

Correct AnswerverifiedShow Answer

The SWOT analysis focuses only on the internal activities of the firm, while a PERT analysis is used to review the external environment in which the firm operates.

Correct AnswerverifiedShow Answer

As CEO of Google, Eric Schmidt performs strategic planning for the organization as well as putting structure in place to monitor company progress. These activities make use of Eric's:

Correct AnswerverifiedShow Answer

Ho Han has just spent two hours going over quality reports to determine whether his department is meeting quality standards he set for the current month. Ho's efforts are part of the function of management.

Correct AnswerverifiedShow Answer

Planning is a key management function because other management functions depend on having a good plan.

Correct AnswerverifiedShow Answer

A key to effective leadership is the ability to:

Correct AnswerverifiedShow Answer

Although top managers most often possess these skills, they usually make less use of skills than supervisory managers.

Correct AnswerverifiedShow Answer

A recent customer survey has convinced top managers at Akwip Corporation that their firm is doing a poor job of responding quickly to the needs of customers. The managers are very concerned about this problem. Empowerment might be an approach that would help Akwip improve its responsiveness.

Correct AnswerverifiedShow Answer

In this day of rapidly changing technology, technical skills are the most important skills for all levels of management.

Correct AnswerverifiedShow Answer

Which of the following activities would be a part of the leading function of management?

Correct AnswerverifiedShow Answer

PMI is a:

Correct AnswerverifiedShow Answer

When managers identify a market trend that suggests a new opportunity and then devise a strategy to go after this new opportunity, they are involved in the function of:

Correct AnswerverifiedShow Answer

The CEO of peripheral company QuickDrive uses a leadership style that encourages employees to discuss management issues with the CEO and to work together to resolve those issues in a democratic manner. Which of the following statements would the CEO of QuickDrive most likely make?

Correct AnswerverifiedShow Answer

involves creating a vision for others to follow, establishing corporate values and ethics, and transforming the way an organization does business so that it is more effective and efficient.

Correct AnswerverifiedShow Answer

Which of the following is involved in setting work standards and schedules needed to implement the firm's tactical objectives?

Correct AnswerverifiedShow Answer

In order to ensure effective implementation, managers should make only one set of plans and carefully follow them to ensure that the organization's objectives are achieved.

Correct AnswerverifiedShow Answer

The first step to developing a knowledge management system is to develop the technology to keep information secure.

Correct AnswerverifiedShow Answer

Decision-making occurs in all management functions.

Correct AnswerverifiedShow Answer

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