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Exam 7: Management and Leadership

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Question 121

True/False

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Given the lack of discipline and short attention spans of today's workers, modern managers must watch their workers closely, set strict rules, and vigorously enforce policies.

A) True
B) False

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Question 122

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Beth has spent the last two hours going over some consumer surveys to see how well her company is achieving its goal of improving customer satisfaction. Beth's efforts are an example of the controlling function of management.

A) True
B) False

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Question 123

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In comparing the types of skills used by managers at different levels within an organization, which of the following is true?

Autocratic leadership is likely to be effective when:

Human relations skills include those associated with leadership, coaching, morale building and supportiveness.

The traits that characterize participative leaders include flexibility, good listening skills, and empathy.

means giving employees the authority and responsibility to respond quickly to customer requests.

Which of the following should form the foundation of a firm's control system?

By completing the courses needed to obtain a college major in accounting, marketing, or some other field, a student can go a long way toward acquiring the skills managers need to rise through the ranks of their area of specialization.

Goals are broad, long-term accomplishments an organization wants to achieve.

Autocratic leadership is most effective with workers who like to work independently and make their own decisions.

is the management function that involves setting goals, strategies, and tactics for achieving the organization's goals and objectives.

is the management function of creating a vision for the organization and guiding, training, coaching, and motivating employees to help achieve the goals and objectives of the organization.

In order to be effective, performance standards must be specific, attainable, and measurable.

A CEO is often the president of the firm and is responsible for developing the strategic plans.

Rita is a manager of a medium-sized service company. She is currently involved in redesigning her department to ensure that employees and other resources can respond more quickly and efficiently to the needs of its customers. Rita's efforts are part of the organizing function of management.

Gabriella is responsible for hiring, motivating, and retaining the best employees for her organization. Gabriella is in charge of:

Brett heads a department in a major manufacturing corporation. He strives to maintain a free-rein approach to leadership in most situations. Recently, Brett's company lost a major contract that it needs to continue the current level of operation. The company needs to take quick action to adjust, including slashing expenses. Under these conditions, Brett should maintain his free-rein style of leadership.

planning is a part of contingency planning that is used to deal with sudden and unexpected changes in the business environment.

People who are good leaders also are almost always good managers.