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HairTrend, a cosmetology trade publication, utilizes the resources of other organizations as needed. Business relationships are temporary and flexible. HairTrend is a networked organization made up of replaceable firms that join the network and leave it as needed. This unique organization is an example of:


A) competitive benchmarking.
B) a virtual corporation.
C) core competency ranking.
D) real time transparency.

E) A) and B)
F) A) and C)

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One of Fayol's principles suggests that managers should have the right to give orders and expect others to follow.

A) True
B) False

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According to Fayol's principle of Authority, if you have authority you also have responsibility.

A) True
B) False

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Job specialization is known to:


A) minimize delegated authority and responsibility.
B) improve job performance.
C) create work teams and improve resource allocation.
D) establish procedures.

E) A) and B)
F) C) and D)

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The management at Patriot Mills works hard to ensure that no one in its organization has more than one boss and all workers are treated with fairness and respect. Additionally, the firm divides the work into areas of specialization so that everyone knows to whom they should report. The management of Patriot Mills reflects the ideas and principles of:


A) John M. Keynes.
B) Peter Drucker.
C) Karl Marx.
D) Henri Fayol.

E) A) and B)
F) B) and D)

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Barclay developed two interactive computer games. He didn't do it entirely alone. Last year he started a small company, hired two programmers, and a marketing graduate. He considers himself a cutting-edge kind of guy and wants to position his company the same. Soliciting your advice as to how he should structure his organization as he moves forward, you suggest that he hire a few potential customers to join his team of employees as product testers. And, maybe he should solicit globally. The structure you have described would simulate a line and staff organization.

A) True
B) False

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is the term used to describe those functions that a firm can do as well or better than others. It agrees to perform these functions in-house, rather than outsourcing.


A) Benchmarks
B) Standard responsibilities
C) Operational requirements
D) Core competencies

E) A) and B)
F) A) and C)

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Line managers issue orders, enforce discipline, and adjust the organization as conditions change.

A) True
B) False

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The team experts in a matrix organization remain part of the traditional line-and-staff structure.

A) True
B) False

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If there are several steps in getting the product to its final state, the company may choose to departmentalize by process.

A) True
B) False

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As a new employee in a bureaucratic organization, Nancy can expect a great deal of independence and authority.

A) True
B) False

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A matrix organization produces an environment that discourages cooperation and teamwork.

A) True
B) False

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Management at Hottie Potatee, a nationwide potato bar chain, believes that its customers value a predictable and consistent level of service and quality. When customers stop at one of its potato bar chain restaurants anywhere in the United States, they should know what to expect in terms of menu, price and quality. In order to maintain this consistency, Hottie Potatee adopted a(n) structure.


A) centralized authority
B) decentralized authority
C) hybrid authority
D) origination authority

E) A) and C)
F) A) and B)

Correct Answer

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In the Making Ethical Decisions box, titled, "Safety versus Profit", which of the following statements best forms the theme of this passage?


A) In the beginning, company procedures that require value judgments are often too costly. As the business grows, the owner can add ethical procedures to each job.
B) The principles of organization state that the only company objective is to gain profits for the owner(s) or stockholders. If your competitors are cutting corners with safety regulations, you should consider the same.
C) The only way to be profitable is to avoid risk. If new safety equipment becomes available that is applicable to your business, even if it slows productivity, you should adopt it.
D) The corporate culture you create as you begin your service will last a long time. Your workers will adopt your values.

E) C) and D)
F) A) and B)

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Alleta Publishing Company, Inc. is considering the use of cross-functional teams. In order to be most effective, Alleta should include customers as members of the teams.

A) True
B) False

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International Inns and Conference Centers [IICC], a national chain of professional event centers utilizes a centralized authority structure. Which of the following provides the most likely explanation for why management at IICC would favor centralized authority?


A) Top management at IICC intends to empower its first-line employees
B) Top management at IICC wants to improve customer service response time
C) Top management desires to maintain a uniform image and high quality service
D) IICC wants to utilize a cross-functional organization

E) A) and B)
F) B) and C)

Correct Answer

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Sam supervised a group of people in a very large organization. The refrigerator in the lunchroom stopped functioning. Although he started the paperwork on the day it died, the refrigerator request went out for bid; two middle managers needed to approve it; and, the purchasing director had final approval. The refrigerator arrived six months later. Max Weber would have approved of the detail and documentation Sam's company accumulated to back-up the purchase.

A) True
B) False

Correct Answer

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Competitive benchmarking compares a company's practices, processes, and products against others in its industry, with the goal of doing it better than the competition.

A) True
B) False

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The grapevine refers to the formal channel used for confidential communications between members of top management.

A) True
B) False

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New technology such as the Internet has opened up opportunities for firms to sell to new markets.

A) True
B) False

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