A) competitive benchmarking.
B) a virtual corporation.
C) core competency ranking.
D) real time transparency.
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Multiple Choice
A) minimize delegated authority and responsibility.
B) improve job performance.
C) create work teams and improve resource allocation.
D) establish procedures.
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Multiple Choice
A) John M. Keynes.
B) Peter Drucker.
C) Karl Marx.
D) Henri Fayol.
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Multiple Choice
A) Benchmarks
B) Standard responsibilities
C) Operational requirements
D) Core competencies
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Multiple Choice
A) centralized authority
B) decentralized authority
C) hybrid authority
D) origination authority
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Multiple Choice
A) In the beginning, company procedures that require value judgments are often too costly. As the business grows, the owner can add ethical procedures to each job.
B) The principles of organization state that the only company objective is to gain profits for the owner(s) or stockholders. If your competitors are cutting corners with safety regulations, you should consider the same.
C) The only way to be profitable is to avoid risk. If new safety equipment becomes available that is applicable to your business, even if it slows productivity, you should adopt it.
D) The corporate culture you create as you begin your service will last a long time. Your workers will adopt your values.
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Multiple Choice
A) Top management at IICC intends to empower its first-line employees
B) Top management at IICC wants to improve customer service response time
C) Top management desires to maintain a uniform image and high quality service
D) IICC wants to utilize a cross-functional organization
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