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The key people in a company's grapevine typically have considerable influence in the organization.

A) True
B) False

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A bureaucratic style of organization is slow when responding to change.

A) True
B) False

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HipHop Music Company assigns workers to departments based on similar skills. Currently, the company has a marketing department, a production department, a finance department, and a human resources department. This suggests that HipHop departmentalizes by:


A) process.
B) function.
C) user group.
D) tradition.

E) C) and D)
F) A) and B)

Correct Answer

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Which of the following was created as a solution to the temporary nature of the matrix structure?


A) Line organizations
B) Cross-functional self-managed teams
C) Line-and-staff organizations
D) Network organizations

E) A) and B)
F) All of the above

Correct Answer

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Julie is an attorney that works for Worldwide Food Science, Inc. that provides legal advice and assistance to the firm's managers. Julie's job with WFS, Inc. would be classified as a staff position.

A) True
B) False

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The purpose of Weber's and Fayol's principles was for the benefit of management, as opposed to pleasing customers.

A) True
B) False

Correct Answer

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As compared to the decentralized management structure, which of the following is a disadvantage of the centralized management structure?


A) Potential for inter-organizational conflict
B) Less top management control
C) Less efficient
D) Complex distribution system

E) All of the above
F) None of the above

Correct Answer

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means that decision-making authority is delegated to lower-level managers and employees.


A) Uniformity of authority
B) Decentralized authority
C) Specification of authority
D) Standardized authority

E) All of the above
F) C) and D)

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Reorganizing in order to compete better may require a business to reassign tasks.

A) True
B) False

Correct Answer

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The cross-functional team concept has resulted in lots of unhappy employees because less than 25% of employed workers do favor working with others.

A) True
B) False

Correct Answer

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Contemporary businesses are:


A) beginning to use Fayol's principles of organization to respond quickly to changes in the marketplace.
B) reorganizing to be more competitive.
C) performing the organization function to look good to prospective buyers.
D) adding to their workforce as part of adaptive change.

E) A) and D)
F) None of the above

Correct Answer

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Jesse started a successful telecommunications company that provided voicemail services to business clients in the Midwest. As the business grew, Jesse added functional departments including a marketing department and an accounting department. After a few years, he realized that employees who specialized in these areas no longer shared knowledge with each other in the same way they did when the operation was smaller. As one of Jesse's business consultants, you explain that as the company grows taller, it cannot avoid this pitfall, and he should focus on continued functional departmentalization, especially if he supports innovation and learning.

A) True
B) False

Correct Answer

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In a bureaucratic organization:


A) departments communicate with each other on a regular basis.
B) employees follow strict rules and regulations.
C) customer satisfaction is the number one priority.
D) first-line workers are empowered to respond to the needs of customers.

E) B) and C)
F) None of the above

Correct Answer

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Which of the organization models follows all of Fayol's traditional management rules?


A) Line organizations
B) Line-and-staff organizations
C) Cross-functional teams
D) Matrix

E) A) and B)
F) A) and C)

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Fayol's principle states that each worker should report to one, and only one, boss.


A) division of labor
B) unity of command
C) esprit de corps
D) comparative advantage

E) B) and C)
F) A) and C)

Correct Answer

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Departmentalizing by customer group has proven ineffective.

A) True
B) False

Correct Answer

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Small businesses often use a line organization model.

A) True
B) False

Correct Answer

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A bureaucracy is designed to be customer focused.

A) True
B) False

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Weber believed that employees should be empowered to make their own decisions.

A) True
B) False

Correct Answer

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Bill, a financial manager at Carlyle Bank and Trust always strives to treat each subordinate with respect and fairness. Bill's treatment of employees is an example of Fayol's principle of:


A) unity of command.
B) equity.
C) empowerment.
D) order.

E) A) and B)
F) A) and C)

Correct Answer

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