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Exam 10: Motivating Employees

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Question 61

True/False

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According to Maslow, it is impossible to rank human needs in any logical order.

A) True
B) False

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Question 62

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Management by objectives was developed by

A) Thomas Piketty.
B) Henry Gantt.
C) Frank and Lillian Gilbreth.
D) Peter Drucker.

E) C) and D)
F) B) and D)

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Question 63

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Frederick Taylor's ideas about improving worker productivity attracted a lot of attention at the time, but had little lasting significance.

Equity judgments are precise, objective measurements of the fairness between an employee's effort and their compensation.

Mini-Case The first meeting between the new CEO of Game Guys, Inc., John Noble, and Howie Spradlin, the production manager, did not go smoothly. The purpose of the meeting was to discuss the problem of declining productivity and to develop a strategy to turn the situation around. Howie started the conversation by handing Mr. Noble the most recent production report. "I've always thought that most of our employees were lazy, and now I've got proof," Howie stated. "We pay these guys the highest wages in the industry, provide them with a safe place to work, and make the job as simple as possible. We aren't asking these guys to do brain surgery, but productivity still lags and our production costs increase. I've told all the supervisors to watch these lazy bums every second to make sure they put in a full day's work. If those guys think I'm going to let them get away with goofing off, they're in for a rude awakening." CEO Noble responded in a way that surprised Howie. "Maybe these employees aren't lazy, Howie, maybe they are just bored and resent the way we've treated them," he said. "The employees are experienced and well trained. They might work harder and smarter if the work were more interesting and rewarding. Their attitudes might even improve if we treated them with more respect. Maybe one of the best ways for you and me to understand where they're coming from is to spend some time alongside them." For the next hour, the two discussed ways to improve worker motivation and performance. Howie left the meeting with an unsettled feeling. Many of Mr. Noble's suggestions seemed naïve to Howie. "Mr. Noble is the boss, but I think he is too optimistic regarding human nature," Howie mused. Reluctantly, Howie had to admit that his own approach had not succeeded in improving the plant's performance. He decided to take a hard look at some of Mr. Noble's ideas. -Currently, jobs at Game Guys are broken into small individual steps, and each employee is assigned to perform a different step in an effort to achieve task efficiency. This technique is known as job

By the time they graduate from high school, most people have received ample training to develop good listening skills.

In the accounting department of a large corporation, Robin supervises several employees. She makes it a priority to give her subordinates direct and clear information about their job performance. Robin's efforts are likely to improve worker motivation.

William Ouchi believed that a pure Type J approach to management would not work in the United States because it

Herzberg's research found that improvements in the work environment were a more effective way to motivate employees than improvements in job content.

In Maslow's view, social needs include the need to feel loved and accepted.

Maslow believed that lower-level needs may emerge at any time when they are not met and take our attention away from higher-level needs.

According to equity theory, if employees perceive that their level of effort is greater than their compensation, they will work to increase their productivity.

Baby Boomers as managers need to understand that

Theory ________ assumes that the average person likes work, and has a relatively high degree of imagination and creativity.

In a low-context culture, employees are less likely to place emphasis on relationship building. They want to jump right in and get the job done.

Herzberg found that good pay

What was the most important impact of the Hawthorne studies?

Theory Z emphasizes reliance on individual creativity and initiative rather than collective decision making.

To implement self-managed teams, managers at most companies must reinvent work.

________ means acting as a resource to a subordinate by teaching, guiding, and making recommendations, without actively doing any of the subordinate's work.