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Exam 10: Motivating Employees

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Question 51

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Several advocacy groups in the U.S. monitor firms that do business with sweatshops in developing nations. These watchdog groups are concerned about human rights abuses in foreign factories, often citing unsafe and unclean working conditions. Recently, business experts have shed new light on this issue, stating that these factories that do not meet the standards of developed nations are still perceived by their workers as a better way of life than what they had before because these employers offer steady wages. According to Maslow, these workers are motivated to satisfy which of his hierarchy of needs?

A) self-actualization needs
B) social needs
C) safety needs
D) physiological needs

E) C) and D)
F) B) and C)

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Question 52

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________ attempts to increase task efficiency by breaking down jobs into simple steps and assigning people to each of those steps.

A) Job simplification
B) Job segmentation
C) Task restriction
D) Roundabout production

E) A) and B)
F) None of the above

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Question 53

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Managers who advocate job enrichment focus on creating jobs with

________ means to work with a subordinate, doing part of the work if necessary.

When asked why they left their jobs, over half of those surveyed said they felt a lack of appreciation.

Theory Y managers adhere to the principle that most people do not work to their fullest intellectual potential.

The Hawthorne studies established that productivity at work seldom changed, but an employee's attitude could show significant improvement if he/she were given the opportunity to think critically at work.

________ studied how the characteristics of the job itself affected worker motivation.

According to Victor Vroom's expectancy theory, expectations of employees can affect their motivation.

Frederick Taylor believed that workers existed to make management's job easier and more efficient. He believed that workers were interested in one thing: good pay. If a business provided good pay, workers would provide the grueling labor necessary to get the job done.

As a motivational technique, open communication is enhanced when management provides several opportunities for employees to congregate and share ideas.

Recent economic problems as well as demographic and social changes in Japan have led some Japanese firms to seek new approaches to management.

Ahmed emigrated from his war-torn country to the United States three years ago. Recently, he found a job working on an assembly line at an electronics manufacturer. When he came to the U.S., Ahmed left his friends and family behind. Now he is lonely and hopes that his fellow employees will accept him so that he can build some lasting friendships. According to Maslow, Ahmed is looking to satisfy his

Researchers David Nadler and Edward Lawler suggest that in order to use expectancy theory to improve worker motivation, the first thing managers should do is

Managers who believe job enrichment can effectively improve motivation would try to give employees a significant degree of freedom and flexibility in scheduling their work and in determining the procedures they use.

Derek's manager often tells the employees "there isn't a lot of time for idle talk on the job. If you want to give us your opinion, as a believer in open communication, I'll gladly give you your chance to speak your mind, on your way out!" This manager is up to date on the purpose of the exit interview, as an important source of feedback for companies. Open communication always begins at this juncture.

Marina imagines that if she leaves her employees unsupervised for even a few minutes, they will do nothing but slack off. She is known as the "Dragon Lady" (well, not to her face) for the harsh criticism and punishment she disburses whenever an employee makes an error. Marina is a ________ manager.

Reflecting upon the differences in Type J and Type A work environments, which of the following statements is fundamental to Type J?

Motivational formulas are

Elton Mayo became known as the father of scientific management.