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Exam 10: Motivating Employees

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Question 1

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Margot finally finished her Ph.D. program. Although she has a great and secure teaching job at an urban college, she does not hold a faculty position at a prestigious university. It is obvious to her colleagues that Margot is unsatisfied with her position at work. She constantly gives coworkers subtle reminders of her superior academic credentials and only participates in work activities where she will assume a leadership role. Looking at Margot's situation using Maslow's hierarchy of needs, which of the following needs are unmet?

A) self-actualization
B) esteem
C) social
D) physiological

E) A) and C)
F) B) and D)

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Question 2

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The first step toward establishing open communication within an organization is to

A) create a clear chain of command much like the one found in military organizations.
B) set up a computer network.
C) place suggestion boxes in every department.
D) create an organizational culture that rewards listening.

E) A) and B)
F) A) and C)

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Question 3

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As a motivational technique, letting employees know they've done a good job is not as powerful as providing them with a bonus.

Describe the contributions of scientific management to improving worker productivity. What are some of the limitations of this approach?

Cyrus has a good job and can afford an apartment with comfortable furniture and plenty of food. But because of political unrest and street violence in his town, he is considering uprooting himself and applying for a visa to move to another country. According to Maslow, Cyrus' concern reflects a desire to satisfy his

Sean is very talented and ambitious. He likes to work independently and wants to move up in his company as quickly as possible. Sean might become frustrated if he worked in a firm that took a Theory Z approach to management.

Which of the following statements about high-context cultures reflects how managers in this type of culture might operate?

According to Maslow, people will try to satisfy lower-order needs before they turn their attention to higher-order needs.

The results of the Hawthorne studies encouraged researchers to begin studying human motivation and managerial styles that lead to higher productivity.

Carolina works for a large New Mexico ski equipment warehouse. In the past, her only chance to learn how she was doing on the job came during performance reviews with her boss twice a year. The company recently implemented a policy designed to give her and other employees detailed information about their job performance on a monthly basis. This suggests that the company now provides Carolina and her co-workers with more

In a high-context culture, relationship building is motivational.

One way employees can be motivated on the job is if

At one of the new Mountain View Community College campuses, administrative staff members are trained on a number of jobs including general student registration procedures, advising, counseling, computer support, and faculty assistance. Although Ashley usually registers students and Phillip usually advises students, they can easily switch roles and help each other out during busy times. They can also be called into a classroom to assist an instructor troubleshoot a computer issue. Unlike other colleges where lines are long and students must come back several times in order to be served, at Mountain View, you never hear someone say, "It's not my job!" This campus has successfully implemented

________ was the dominant strategy for improving worker productivity during the early 1900s.

One of the reasons management by objectives is an effective way to implement the ideas of goal-setting theory is that it

All new employees at Madison Lane Manufacturing are specifically trained to use the most efficient production methods. After extensive training, they are placed on an assembly line and expected to perform the same task day after day, using the methods they were taught. The work is boring, but the pay is good. Madison Lane's approach is consistent with the principles of

The central idea behind management by objectives (MBO) is that employees motivate themselves through the process toward goal achievement.

The best strategy to deal with a perceived inequity in the compensation of different employees is to require that salaries and other forms of compensation are kept secret.

In the view of William Ouchi, managers of U.S. firms would have a smooth transition when implementing the management styles employed by Type J managers.

According to equity theory, which of the following statements is most accurate?