Question 1

Eliza is an office manager at Bookman's Legal Services. The company's top management recently announced it was adopting a 360-degree review process as part of the performance appraisals of its office managers. Once this policy goes into effect, Eliza can expect her evaluations to include feedback from both the managers above her and the employees she supervises.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following statements about human resource management opportunities and challenges is most accurate?

Accepted Answer

A)   Shifts in the economy have led to a huge pool of skilled and unskilled workers from declining industries that are either unemployed or are underemployed.
B)   Workers now would rather have more income rather than more leisure. Therefore, many employees now want to work more than 40 hours per week.
C)   So many people have sought training in high-tech areas such as robotics and computers that there is likely to be a huge surplus of labor in high-tech industries.
D)   Workers now desire more stability and predictability in their careers, so they now give their employers more loyalty and expect more loyalty from their employers in return.E) A) and B)
F) B) and D)

Question 3

A major characteristic of a compressed workweek is that

Accepted Answer

A)   workers receive the same pay for fewer hours of work.
B)   the pace of work is increased so that workers perform the same amount of work in fewer hours.
C)   employees work fewer days each week, but work more hours each workday.
D)   two or more part-time workers are hired to fill each full-time position.E) A) and D)
F) All of the above

Question 4

Most firms have trouble implementing the structural changes required by the Americans with Disabilities Act.

Accepted Answer

A) True 
 B)False

Question 5

A fringe benefit plan where employees choose the package of benefits they want up to a certain dollar amount is called a ________ plan.

Accepted Answer

A)   cafeteria-style
B)   variable lifestyle
C)   401K
D)   flexible spendingE) C) and D)
F) B) and C)

Question 6

Although the skills learned do not always translate into profits for the company, ________ pay rewards the growth of both the individual and team participation.

Accepted Answer

A)   skill-based
B)   gain-sharing
C)   commission
D)   stock optionE) None of the above
F) B) and D)

Question 7

Most management training programs include methods such as on-the-job coaching, understudy positions, job rotation, and off-the-job courses and training.

Accepted Answer

A) True 
 B)False

Question 8

A worker who successfully completes an apprenticeship program earns the title

Accepted Answer

A)   master craftsman.
B)   journeyman.
C)   senior artisan.
D)   probationary craftsman.E) A) and B)
F) A) and C)

Question 9

Job sharing has received a great deal of attention in recent years as more parents with small children prefer not to work full time.

Accepted Answer

A) True 
 B)False

Question 10

The purpose of a performance appraisal is to

Accepted Answer

A)   protect the firm from lawsuits by disgruntled employees.
B)   improve employee performance.
C)   obtain information for the firm's financial performance that must be provided in the annual report to stockholders.
D)   give managers the information they need to determine the firm's strengths and weaknesses relative to its most serious competitors.E) C) and D)
F) A) and C)

Question 11

________ workers have a higher skill level than their current job requires.

Accepted Answer

A)   Structurally unemployed
B)   Frictionally unemployed
C)   Contingent
D)   UnderemployedE) A) and B)
F) A) and C)

Question 12

Edie is coming up on her thirtieth year as a bus driver. Recently her company told her that she would be required to retire within the next two years because she had reached the age limit for mandatory retirement. Edie wants to fight this ruling based on a claim of age discrimination. Which of the following statements about this case is most accurate?

Accepted Answer

A)   According to the Employment Rights and Responsibilities Act, Edie has every right to keep her job as long as she has not been convicted of a moving traffic violation while performing her job.
B)   According to the Affirmative Action Enforcement Act, Edie has no right to keep her job, because she is not one of the groups that qualify for special protection.
C)   According to the Fair Labor Standards Act, Edie may be able to keep her job, but the company can require her to pass an annual vision and hearing exam as a condition of continued employment.
D)   According to the Age Discrimination in Employment Act, Edie can be required to retire at a certain age, because she is in an occupation where evidence exists that ability to perform the job diminishes significantly with age.E) A) and B)
F) A) and C)

Question 13

In just one year, Cheryl developed gall bladder problems and needed surgery; she became a single parent; she willingly moved her older mom in to live with her in order to avoid placing her in a nursing home; and she unexpectedly tore her rotator cuff playing softball. Generally, these are not considered circumstances that impact job performance because they fall outside of the workplace. HR managers need only be concerned with how Cheryl performs when she is at work.

Accepted Answer

A) True 
 B)False

Question 14

It's good strategy to develop women and minorities for management positions because

Accepted Answer

A)   it's a sure thing that the U.S. government will continue to pass laws that penalize companies even more for passing up women and minorities when it comes to promotion.
B)   women and minorities in management positions attract and serve other women and minorities better.
C)   it's less expensive to train these diverse groups. They do not demand as much in terms of travel and training time.
D)   it is considered immoral to pass up women and minority groups seeking jobs.E) None of the above
F) A) and B)

Question 15

Which of the following statements about early retirement is most accurate?

Accepted Answer

A)   Traditional early retirement plans are no longer legal because they represent age discrimination.
B)   An advantage of early retirement as a method of downsizing is that early retirement provides opportunities for younger employees to be promoted.
C)   Federal law requires firms to offer early retirement benefits to any worker who voluntarily offers to retire before the age of 60.
D)   Workers who receive an offer for early retirement are likely to gain by refusing the firm's first offer and holding out for a better deal.E) A) and D)
F) C) and D)

Question 16

Public and private employment agencies and college placement offices are internal sources used by human resource managers when they are recruiting employees.

Accepted Answer

A) True 
 B)False

Question 17

The most likely reason a firm would pay its sales representatives a commission rather than a salary is that it wants to

Accepted Answer

A)   provide sales representatives with a strong incentive to generate more sales for the company.
B)   keep the pay system as simple as possible.
C)   be able to deduct the cost of compensating the sales representatives from its taxable income.
D)   give the sales representatives a stronger incentive to collaborate with each other and act as a team.E) A) and B)
F) A) and C)

Question 18

________ is the process of establishing and maintaining contacts with key managers in one's own organization and in other organizations, and using those contacts to establish strong relationships that serve as informal development systems.

Accepted Answer

A)   Training and development
B)   Social integration
C)   Orienteering
D)   NetworkingE) A) and B)
F) B) and C)

Question 19

A fringe benefits plan that allows employees to choose the benefits they want up to a certain dollar amount is known as a soft benefit plan.

Accepted Answer

A) True 
 B)False

Question 20

Serena is a recent HR hire for a security firm that hires retired law enforcement officers to provide security for malls across the nation. Her supervisor was impressed with Serena's knowledge of current laws with respect to hiring practices but asked her to quickly get up to speed on compensation and training laws. This is a reasonable request if Serena plans to stay in the HR field.

Accepted Answer

A) True 
 B)False

Exam 11: Human Resource Management: Finding and Keeping the Best Employees

Which of the following statements about human resource management opportunities and challenges is most accurate?

Correct Answer
verified

Most firms have trouble implementing the structural changes required by the Americans with Disabilities Act.

Correct Answer
verified

________ is the process of establishing and maintaining contacts with key managers in one's own organization and in other organizations, and using those contacts to establish strong relationships that serve as informal development systems.

Correct Answer
verified

Which of the following statements about early retirement is most accurate?

Correct Answer
verified

Correct Answer
verified

The most likely reason a firm would pay its sales representatives a commission rather than a salary is that it wants to

Correct Answer
verified

The purpose of a performance appraisal is to

Correct Answer
verified

Job sharing has received a great deal of attention in recent years as more parents with small children prefer not to work full time.

Correct Answer
verified

Most management training programs include methods such as on-the-job coaching, understudy positions, job rotation, and off-the-job courses and training.

Correct Answer
verified

Public and private employment agencies and college placement offices are internal sources used by human resource managers when they are recruiting employees.

Correct Answer
verified

Although the skills learned do not always translate into profits for the company, ________ pay rewards the growth of both the individual and team participation.

Correct Answer
verified

A worker who successfully completes an apprenticeship program earns the title

Correct Answer
verified

Correct Answer
verified

A fringe benefits plan that allows employees to choose the benefits they want up to a certain dollar amount is known as a soft benefit plan.

Correct Answer
verified

It's good strategy to develop women and minorities for management positions because

Correct Answer
verified

A major characteristic of a compressed workweek is that

Correct Answer
verified

Correct Answer
verified

A fringe benefit plan where employees choose the package of benefits they want up to a certain dollar amount is called a ________ plan.

Correct Answer
verified

________ workers have a higher skill level than their current job requires.

Correct Answer
verified

Correct Answer
verified

Exam 11: Human Resource Management: Finding and Keeping the Best Employees

Which of the following statements about human resource management opportunities and challenges is most accurate?

Correct AnswerverifiedShow Answer

Most firms have trouble implementing the structural changes required by the Americans with Disabilities Act.

Correct AnswerverifiedShow Answer

________ is the process of establishing and maintaining contacts with key managers in one's own organization and in other organizations, and using those contacts to establish strong relationships that serve as informal development systems.

Correct AnswerverifiedShow Answer

Which of the following statements about early retirement is most accurate?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

The most likely reason a firm would pay its sales representatives a commission rather than a salary is that it wants to

Correct AnswerverifiedShow Answer

The purpose of a performance appraisal is to

Correct AnswerverifiedShow Answer

Job sharing has received a great deal of attention in recent years as more parents with small children prefer not to work full time.

Correct AnswerverifiedShow Answer

Most management training programs include methods such as on-the-job coaching, understudy positions, job rotation, and off-the-job courses and training.

Correct AnswerverifiedShow Answer

Public and private employment agencies and college placement offices are internal sources used by human resource managers when they are recruiting employees.

Correct AnswerverifiedShow Answer

Although the skills learned do not always translate into profits for the company, ________ pay rewards the growth of both the individual and team participation.

Correct AnswerverifiedShow Answer

A worker who successfully completes an apprenticeship program earns the title

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

A fringe benefits plan that allows employees to choose the benefits they want up to a certain dollar amount is known as a soft benefit plan.

Correct AnswerverifiedShow Answer

It's good strategy to develop women and minorities for management positions because

Correct AnswerverifiedShow Answer

A major characteristic of a compressed workweek is that

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

A fringe benefit plan where employees choose the package of benefits they want up to a certain dollar amount is called a ________ plan.

Correct AnswerverifiedShow Answer

________ workers have a higher skill level than their current job requires.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified