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An informal organization can be a valuable asset to managers attempting to create an environment of harmony among workers and establish the corporate culture.

A) True
B) False

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Martina is an experienced manager with excellent communications skills.The workers in her area are highly skilled and capable of doing their work with very little direct supervision.Martina's span of control is likely to be quite broad.

A) True
B) False

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To better serve customers,many firms are restructuring to empower front-line employees.

A) True
B) False

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In Weber's view of a bureaucratic organization,the organization demanded:


A) a spirit of pride and loyalty among the workers.
B) cross-functional teams.
C) clearly established rules and guidelines that were to be precisely followed.
D) self-managed teams.

E) A) and B)
F) B) and C)

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Bull's-eye,a regional discount retailer,carefully watches and compares its operation with the operations of its closest rivals.This firm does:


A) outsourcing.
B) functional positioning.
C) core competency ranking.
D) competitive benchmarking.

E) B) and D)
F) All of the above

Correct Answer

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Departmentalization creates an environment in which people are trained in a variety of managerial responsibilities.

A) True
B) False

Correct Answer

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Due to more emphasis on empowerment and more talented and better-educated lower level management,span of control in organizations has ___________.


A) increased
B) decreased
C) become an obsolete term in organization design
D) led to tall organizations

E) A) and B)
F) B) and C)

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Fayol's ____________ principle says that workers' attitudes would create an environment of pride and loyalty within an organization.


A) esprit de corps
B) hierarchy of loyalty
C) unity of command
D) equity

E) All of the above
F) B) and D)

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Introducing change into an organization is an easy task for a manager.

A) True
B) False

Correct Answer

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Fairview Community College is a multi-district college with four campuses.Each campus has one president,two vice presidents,five deans,12 department chairs,over 100 faculty members,and several persons in support roles.The presidents from each campus report to four vice-chancellors and the vice-chancellors report to the chancellor.It is clear that Fairview has a well-defined _____________.


A) channel of academic culture
B) chain of command
C) responsibility environment
D) bureaucratic reallocation

E) A) and C)
F) A) and B)

Correct Answer

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John recently accepted a job in the marketing department with the Burbank Bagel Boys.After just a few days on the job,John learned that the company has many layers of management,and seems to have a rule to cover almost every situation.These conditions suggest that Burbank Bagel Boys is an) :


A) cross-functional organization.
B) decentralized organization.
C) oligopolistic organization.
D) bureaucratic organization.

E) All of the above
F) A) and B)

Correct Answer

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Fayol's _____________ principle states that each worker should report to one,and only one,boss.


A) division of labor
B) unity of command
C) esprit de corps
D) comparative advantage

E) A) and D)
F) C) and D)

Correct Answer

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Which of the following statements would best summarize Max Weber's views on the role of workers in an organization?


A) Workers should be empowered to do whatever it takes to satisfy the needs of customers
B) Workers will be promoted within the organization depending upon "who they know",rather than "what they know"
C) Workers should simply follow well-defined procedures
D) Although top managers must ultimately make the decisions,workers are an important creative resource for a firm,and top management should listen to their ideas

E) B) and C)
F) A) and D)

Correct Answer

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Within its production department,Sooner Manufacturing has shift leaders,supervisors,assistant plant managers,plant managers,product group managers,assistant division managers,division managers,an assistant vice president for production,and a vice president in charge of production.Given its multiple layer management structure,Sooner Manufacturing is an example of an) ____________ organization.


A) tall
B) wide
C) cross-functional
D) decentralized

E) None of the above
F) A) and C)

Correct Answer

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When Eric Schmidt joined Google™,one of the most successful companies of this decade,he tackled the organization function head-on.In speaking at a large conference with Google founders,Sergey Brinn and Larry

A) True
B) False

Correct Answer

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Sarah is a designer for a business that installs underground sprinkler systems for residential and commercial customers.Sarah designs and presents systems to prospective customers.Brothers Tom and Bill share the ownership responsibilities.Tom is in charge of commercial accounts and Bill is in charge of residential accounts.Sometimes Tom and Bill double book Sarah's time,creating frustration and animosity.Since they share supervisory responsibility,there is no clear way to decide whose accounts are most important.This type of situation represents a violation of Fayol's ____________ principle.


A) division of labor
B) clarity of objective
C) priority of assignment
D) unity of command

E) A) and B)
F) None of the above

Correct Answer

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Transparency allows two companies to work more efficiently together.

A) True
B) False

Correct Answer

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In open organizations the informal organization can be:


A) a hindrance to effective management.
B) an asset that promotes harmony among workers.
C) a roadblock to the corporate culture.
D) part of the formal organization.

E) None of the above
F) A) and D)

Correct Answer

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Departmentalization by function allows employees opportunity to further develop their skills.

A) True
B) False

Correct Answer

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Cross-functional teams work best when the "voice of the customer" is brought into organizations.

A) True
B) False

Correct Answer

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