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Exam 9: Production and Operations Management

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Question 71

True/False

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Rysler Motors currently uses an ERP system to manage all of its production operations and coordinate them with the other operations of the company.The company also wants to implement a just-in-time JIT)inventory system.Unfortunately for Rysler,ERP is incompatible with JIT,so if it adopts the new inventory system it will have to abandon ERP.

A) True
B) False

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Question 72

Multiple Choice

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Transformation,Inc.builds machinery and robots that can assemble a variety of autos and trucks - including light pick-up trucks,two-seater sports cars,luxury sedans,full-size vans,and SUVs.Transformation sells products to companies that require ___________.

A) micro-engineering.
B) flexible manufacturing.
C) continuous production.
D) multiple output processing.

E) B) and C)
F) C) and D)

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Question 73

Multiple Choice

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Marilyn's Travel Inc.is a medium-sized travel agency that specializes in vacation packages.It has packages available around the globe-everything from cruises,to beach resort vacations,to historical tours.The customer chooses the amount they would like to pay,the area of the world they would like to visit and what they would like to do.Based on this information Marilyn's Travel uses __________ to delight the customers.

Land,labor,capital,and knowledge are inputs into the production process.

The first step in the PERT method is to assign a cost to each activity.

____________ standards are concerned with the best practices for managing an organization's environmental impacts.

In service industries such as hotels,quality management training is important to ensure that all employees are "certified" in their positions.

Manufacturers use CAM computer aided manufacturing)to create three-dimensional designs of products before they are built.

The U.S.is still manufacturing intensive.Only 25% of U.S.jobs come from the service sector.

Mypartz,Inc.is a major supplier of components used by Idle Time Gaming Systems.Idle Time Gaming wants to implement a just-in-time inventory system.Mypartz should benefit from this approach,since JIT systems greatly simplify the task of suppliers.

Aaron is a freshman in college who has not yet decided on his major.He is thinking about majoring in operations management and is exploring job opportunities in this field.Which of the following statements about jobs for operations management majors is most accurate? If he majors in operations management,Aaron will:

An advantage of PERT diagrams is that they are usually so simple to draw that a computer is not needed.

Contemporary operations management planning is an interfirm process.This means:

Mass customization is a strategy of convincing customers to choose from a relatively small number of alternatives in order to achieve the efficiencies of mass production.

To strengthen its manufacturing base in the future,U.S.will have to:

Service organizations find it difficult to provide outstanding service every time because the process is so labor intensive.

Solarsys Aeronautics was awarded a contract to build a large lab module that will be attached to a new space station.The module is approximately 48 feet long,17 feet in diameter,and weighs over sixty tons.Solarsys should use an assembly line plant layout to produce this module.

Quality control is a continual process of checking to make certain that there is consistency in the quality of products being produced.

Process manufacturing involves taking raw materials and physically or chemically changing them into another form,while the assembly process takes the newly changed form and turns it back into the original form.

___________ utility is the value added by the creation of finished goods and services using raw materials,components,and other inputs.