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Exam 9: Production and Operations Management

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Question 131

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Today,rather than purchase goods and services from a large number of firms,manufacturers often try to develop a close relationship with one or two key suppliers.

A) True
B) False

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Question 132

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For service intensive businesses,facility layout is usually designed to centralize the decision-making process.

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B) False

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Question 133

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Operations management in service industries is about creating a good experience for the customer.

Operations management becomes an) ____________ when companies outsource several processes and create a network of firms that cooperatively produce products and services.

The significance of the critical path on a PERT chart is that it identifies the least costly method of producing a given product.

Antoine's Creamery,an eastern seaboard ice cream producer wants to license firms in Europe to produce and sell its products.We can conclude that this is good strategy if it wants to save the money it would cost to be ISO 9000 certified because the EU European Union),unlike U.S.firms has not yet adopted these standards.

Telecommuting has diminished in popularity as a strategy for linking employees with work.

The Deming Cycle is designed to catch errors before they happen.

Brian is a construction manager who wants to determine how long a new project will take to complete and which tasks in the project have the greatest potential for delaying the project.The PERT Network model will help Brian answer these questions.

The resurgence of U.S.manufacturing firms in recent years can be credited to:

Operations management planning does not include decisions about:

Which of the following statements about the impact of CAD/CAM on manufacturing is most accurate? CAD/CAM:

Despite its early promise,computer-aided design has not met with much success in increasing productivity.

The primary characteristic of a just-in-time inventory system is that suppliers deliver parts and materials right at the time that the buyer is going to use them in the production process.

Although lean manufacturing attempts to reduce the amount of labor used in the manufacturing process,it typically does so by increasing the amount of most of the other resources used in the production process.

One drawback of intermittent production processes is that they tend to be much slower than continuous processes.

The operations planning practice of inputting sales forecasts into computer software that accurately predicts the amount and timing of materials needed to complete products and projects is ________________.

__________ is the creation of goods and services using land,labor,capital,entrepreneurship,and knowledge.

SitRite Furniture Company uses labor and machinery to transform wood,plastic,metal and cloth into comfortable chairs,sofas,and love seats.This process creates:

You can now put your own photo on a credit card.You can design your own jeans online and have them sent to you in a few days.Dr.Scholl's™ now features kiosks where you can create your own orthotics to fit inside your shoes.These are examples of the trend toward ________.