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Exam 10: Motivating Employees

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Question 71

True/False

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Job enlargement attempts to enrich jobs by combining a series of tasks into one challenging and interesting assignment,as opposed to simplifying the job.

A) True
B) False

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Question 72

True/False

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Ellen supervises several employees in the accounting department of a large corporation.She makes it a priority to give her subordinates direct and clear information about their job performance.Ellen's efforts are likely to improve worker motivation.

A) True
B) False

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Question 73

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In Maslow's hierarchy,__________ needs refer to the desire to reach one's fullest potential.

As the new general manager at Backstreet Books,Chloe wants the sales associates to perceive her style as open and friendly.Which of the following would not be helpful to her cause?

According to Victor Vroom,which of the following questions is an employee likely to ask before deciding to exert his or her maximum effort toward completing a task?

The concept that a hierarchy of human needs could be used to explain motivation was developed by:

Marita is a very talented and ambitious person who likes to work independently and wants to move up in her company as quickly as possible.Marita may become frustrated if she worked in a firm that took a Theory Z approach to management.

Brandon's manager often tells his employees "there isn't a lot of time for chit-chat on the job.If you want to give us your opinion,as a believer in open communication,I'll gladly give you your chance to speak your mind,on your way out!" This manager is up to date on the purpose of the exit interview,as an important source of feedback for companies.Open communication always begins at this juncture.

According to Herzberg,job-related factors that motivated workers to work harder and more productively had one thing in common:

Herzberg's research identified the key factors that motivate workers,including company policies and administration,wage rates,interpersonal relations with co-workers,and physical environment at work.

According to goal-setting theory,in order for goals to enhance motivation and performance they must be:

Douglas McGregor observed that all managers tend to share common assumptions about employees.

__________ is the degree to which a job requires doing a task with a visible outcome from beginning to end.

Herzberg found that good pay:

The need __________ would be classified as a social need.

The first step in any motivational program is to establish open communication among employees in order to encourage teamwork and cooperation.

Melody has worked as a secretary at Consolidated Freight Handling for ten years.Although she earns a good salary and has made friends at work,she has been passed-over for promotion twice and feels that no one appreciates her abilities and skills.Melody is concerned with satisfying her:

Why did the results of the studies conducted at the Hawthorne plant surprise Elton Mayo and his fellow researchers? How did these results change the direction of management research?

Theory Y managers assume that most people are capable of using a relatively high degree of imagination and creativity to solve problems.

What is the key idea behind goal-setting theory? How does management by objectives help implement this idea?