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Exam 10: Motivating Employees

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Question 141

Multiple Choice

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According to Maslow,a higher order need:

A) always provides greater motivation than a lower order need.
B) never provides as much motivation as a lower order need.
C) becomes a source of motivation after lower order needs are satisfied.
D) contributes directly to the physical survival of the individual.

E) None of the above
F) A) and B)

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Question 142

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UCLA management professor,William Ouchi's Theory Z embraced which of the following management ideals?

A) Once hired,the employee would be assured of life-time employment
B) Employees would cooperatively solve problems and decisions would always be consensual
C) Management would cautiously only concern themselves with an employee's work life
D) An employee could be promoted,but both evaluation and promotion would not happen quickly

E) B) and D)
F) B) and C)

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Question 143

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When Elaine accepted a position with Cannon Corporation in Dallas,Texas she felt uneasy.She was new to the area and new to this company.However,she was pleased that her new job offered her the opportunity to play on the company volleyball team.She quickly made new friends and,through her new friends,learned about the city.Apparently,her new job satisfies Elaine's ________ needs.

Theory Z calls for the creation of a sense of participation and cooperation within an organization.

William Ouchi concluded that culture should not be a factor in one's management style.

When studying the differences in generations,it is fair to say that many ideas that each group shares resulted from common experiences during the first ten years of life.

Frederick Taylor believed that employees would be more productive if they were allowed to decide for themselves which methods at work to use.

________ is a system of goal setting and implementation that involves a cycle of discussion,review,and evaluation of objectives among top and middle managers,supervisors,and employees.

Compare the assumptions Theory X makes about employees with those of Theory Y.How do these different assumptions influence management styles?

Herzberg found that the factors associated with job content ranked high as employee motivators.

Charlie,the CEO of Collier Chemical,likes to boast that his company offers the highest salaries in the industry,has excellent working conditions,and has clear and consistent company policies.Yet he admits his workforce is not highly motivated.Herzberg's research suggests that Collier Chemical is having difficulty motivating its employees because it focuses on:

Douglas McGregor described two very different sets of managerial attitudes about employees,which he called:

A major conclusion of the Hawthorne studies was that the best way to motivate employees is with monetary incentives such as pay raises and bonuses.

At Blastoff.com,a web-based auction headquartered in upstate New York,when employees are at the company's main office,they do not expect to necessarily sit at the same desk everyday.They may decide to situate in a projection room;in a temporary soundproof room,or in one of several lounge areas in the building.They may locate next to someone outside of their functional are A.Blastoff management believes that breaking down barriers fosters more communication and innovation,and makes jobs more interesting.

One of the reasons management by objectives is an effective way to implement the ideas of goal-setting theory is that it:

As a motivational technique,letting employees know they've done a good job is not as powerful as providing them with a bonus.

Motivation is largely the result of external rewards and punishments.

The characteristic of work that is concerned with the amount of direct and clear information employees receive about performance is called:

A central characteristic of management by objectives is that:

A strength of Generation X managers is likely to be their: