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Exam 10: Motivating Employees

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Question 1

True/False

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According to Herzberg,when a hygiene factor is not fulfilled,employees will become dissatisfied.

A) True
B) False

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Question 2

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In analyzing the differences among Theories X,Y,and Z managers,it is appropriate to assess that:

A) Theory Z managers believe that employees prefer to be directed.
B) Theory Z managers understand that workers prefer to work by themselves,and will do their best work individually as opposed to with a team of others.
C) Theory Z managers believe that getting employees more involved in work-related decisions will generally increase productivity.
D) Theory Z managers believe that decision making is not part of an employee's responsibilities.

E) A) and C)
F) B) and C)

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Question 3

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Managers who make Theory X assumptions about employees tend to watch their subordinates very closely and provide detailed instructions to employees about how they should do their jobs.

In order to motivate their employees,managers in less-developed nations should establish working conditions that focus on meeting their employees' self-actualization needs.

Skill variety is one of the characteristics of work that lead to improved motivation and performance.

The original results of the Hawthorne studies proved that employees were much more productive when they worked in well-lit areas than when they worked in poorly lit areas.

Managers who believe job enrichment can effectively improve motivation would try to give employees a significant degree of freedom and flexibility in scheduling their work and in determining the procedures they use.

Alex an employee at Green Spaces Irrigation Systems is pleased that his old supervisor,Wally retired."Wishy" Wally,as the crew used to call him,seemed like a pretty nice guy,but seldom let Alex know if installations were adequate until something went wrong.The new supervisor starts each day with reviewing yesterday's successes and challenges,and gives everyone opportunity to voice their concerns.One of the best assets of __________ managers is their ability to provide timely feedback and to understand that employees want regular performance reviews.

According to Herzberg,the difference between motivators and hygiene factors is:

In a high context culture,relationship building is motivational.

In order to encourage teamwork between and among managers and employees,top management must create an organizational culture that allows autonomy,decentralizes authority,and rewards good work.

The theme of the Social Media in Business box titled,"Keeping the Lines Open" emphasizes _______________.

Describe the contributions of scientific management to improving worker productivity.What are some of the limitations of this approach?

Managers who advocate job enrichment focus on creating jobs with

Although Elton Mayo originally intended to collect data for a traditional scientific management study,his break-through research led to further research on the kinds of things that drive employees to successfully meet and exceed productivity goals at work.

The late famous broadcast journalist Walter Cronkite said that one of his regrets in life was not actively participating in the space program as an astronaut.Back in the 1980's,he was selected as a candidate to be the first journalist to fly into space,but NASA decided to take a teacher instead.In some ways,this may appear as though Cronkite was pursuing a self-esteem need;however,having already achieved celebrity status,for Cronkite,his was the pursuit of a self-actualization need.

Reprimands,pay reductions,and suspensions are all examples of:

___________ attempts to increase task efficiency by breaking down jobs into simple steps and assigning people to each of those steps.

Chase believes that most of his subordinates dislike work and would avoid it if possible.He also believes that his employees have little,if any,ambition,and that the only way to motivate them is by using threats and punishment.Chase views are consistent with ___________ management.

Jenny is a creative and intelligent person who likes to work independently on challenging projects.Jenny would be most effective when working for a Theory X-type manager.