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Exam 11: Human Resource Management: Finding and Keeping the Best Employees

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Question 31

Multiple Choice

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A firm that wants to reduce its office costs,broaden its base of available talent and improve job satisfaction could achieve all of these goals by:

A) recruiting only from internal sources.
B) making greater use of scientific management techniques.
C) implementing the Hay system of compensation.
D) allowing more workers to work from home.

E) A) and B)
F) All of the above

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Question 32

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Congress has given the Equal Employment Opportunity Commission broad powers to issue guidelines for acceptable employer behavior concerning employment opportunities.

A) True
B) False

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Question 33

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Probably the most controversial program enforced by the Equal Employment Opportunity Commission concerns:

By doing a quick,one-minute search,an HR specialist determined who in her company knew programming language C++.The specialist used the company's database to retrieve the information,however,this information should also be part of the HR planning process,as found in _______________.

As a human resources professional for a large company,David is involved with the ___________ process.His goal is to find the right number of qualified people at the right time.He will screen a qualified pool of candidates and send these individuals forward to others in the firm who will make the final selection decision.

In recent years,firms have expanded off-the-job training to include personal development subjects such as time management,health and nutrition,and language.

The purpose of ____________ is to increase an employee's ability to perform productively.

A firm would implement a policy of holding exit interviews if it wanted to:

_________ is the set of activities for obtaining the right number of people at the right time in order to select those who best meet the needs of the organization.

An) __________ is a financial incentive a firm offers to encourage employees to accept an early retirement offer.

Performance standards should be understandable,measurable,and reasonable.

The __________ system is a pay system that is based on job tiers,with each tier having a strict pay range.

Though temporary workers are employed in most sectors of the economy,almost none have been hired to fill manufacturing jobs.

The effectiveness of the EEOC has been limited because Congress never gave it any authority to enforce its mandates.

Human resource management is receiving increased attention because the shift from traditional manufacturing industries to service and high-tech manufacturing industries requires workers to have more technical job skills.

With the advent of more sophisticated technology,employers who operate locally and globally and want all employees to receive the same training may opt for ______.

Expenditures on fringe benefits have declined as a percentage of total payroll costs over the past several decades.

The growing importance of human resource issues has led most firms to expect only its human resource specialists to tackle HR issues.

Vestibule training attempts to precisely duplicate both the methods and conditions of a real world job.

Several years ago,Drew's company sent him to Massachusetts Institute of Technology for an intensive program of leadership and business communication training.Although expensive,the firm was committed to investing in the development of key employees for the purpose of retention and promotion.This type of managerial development is known as off-the-job courses and training.